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Balancing Security, Privacy and Budgets in the Age of Ransomware

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Suddenly, the law firm world was abuzz. Last month’s paralyzing ransomware attack on a prominent, global law firm was a nightmare scenario. All employees were ordered (via white board, no less) to shut down their computers and back away slowly. The wake of the attack put peer firms on red alert to reexamine their own security measures in an effort ... Read More »

Law Firms in Transition: A Future Dependent on Change

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The billable hour is dead… Law firms as we know it can’t survive… All the power is in the hands of clients now, with law firms at the mercy of alternative fee arrangement demands that will destroy profitability as we know it… Altman Weil principal Thomas Clay heard it all after the start of the Great Recession in 2008. Oddly ... Read More »

A Law Firm Consultant’s Concern for the Lack of Concern About AI

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Altman Weil principal Thomas Clay has spent over 30 years as a strategic consultant to law firms, so there’s not much that surprises him about the industry anymore. If that isn’t enough to give him an insider’s view of the industry, his company created the Law Firms in Transition Flash Survey and he co-authors the Altman Weil Report every year. ... Read More »

An Insider’s Take on Lean Innovation at LexisNexis in Raleigh

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Lean Innovation is a recent addition to the LexisNexis culture in our Raleigh office. The fundamentals of the movement – talk, learn, hack and experiment – are what led four dedicated employees to start a Lean Innovation program at LexisNexis. The program was created and led by the four: Loai Alsalti, Michael Etgen, Shell Zhu and Murali Naik. I sat ... Read More »

CounselLink Conference 2017: Insights from Raleigh

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Another awesome CounselLink Conference is in the books! It is always great when we get our customers together, but this year was even more special because we were able to have everyone gather in our own backyard. The CounselLink team is honored to be a part of the LexisNexis Technology Center in Raleigh, which is truly a place of collaboration ... Read More »

Making The Business Case For CRM in Your Firm?

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It’s no surprise that the leadership of most law and professional services firms set goals and strategies to grow profits and revenues, and win more new business. And most firm leaders realize there is no better way to grow the firm than to build stronger, more personalized relationships with the right clients and prospects. In today’s competitive professional services environment, ... Read More »

Resistance is Futile: Work with Human Nature to Manage Change Successfully

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No one likes change. Just ask the folks that developed New! Coke all those years ago. But change we must to keep pace with the world. Never has that been more true than in law firms. Traditionally thought of as one of the most change-averse industries, the most successful firms today have not only adopted new technologies to keep pace ... Read More »

The Busy Lawyer’s Guide to Accomplishing More, One Task at a Time

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A few months ago, at a restaurant in Houston, I overheard a manager interviewing a job candidate for an open position. The conversation went something like this: Manager: “Tell me about your ability to multitask.” Candidate: “I single-task. In my opinion multitasking doesn’t produce effective results.” Manager: “I completely agree. Multitasking is a joke.” The men continued what appeared to be ... Read More »

Knowing When To Outsource Product Training

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Most large law firms have learning & development teams that include learning professionals working side-by-side with former assistants who displayed talent and interest in training their peers. These teams tend to handle the firm’s training projects on their own, rather than partner with a vendor. This approach of ‘Inside Only’ can be advantageous, primarily around familiarity with the organization’s culture ... Read More »

CounselLink Conference 2017 Panel Session to Address Law Firm Diversity

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Diversity. Since the adoption of ABA Resolution 113 last August it seems as though nearly everyone in the legal profession is talking about it. A growing number of law firms and corporate law departments are doing more than talking about diversity. As called for in Resolution 113, they’ve taken steps “to expand and create opportunities at all levels of responsibility ... Read More »