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Three Ways to Improve Your Team’s Experience with CounselLink®

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Implementing CounselLink® was an important step in improving your legal operations, but the entire team needs to adapt for it to be truly successful. You want to make sure you are doing everything possible to make it easy and efficient for your legal department to take advantage of what CounselLink has to offer. Make it Easier to Access with Single ... Read More »

When It Comes to Enterprise Legal Software, Change Doesn’t Have to Be Hard

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User adoption with your enterprise legal software got you stumped? In the world of enterprise legal software, many companies evaluate metrics like ROI, process automation and optimization, and reporting capability when making a vendor/software selection. With all of that to consider, the ease of user adoption often takes a backseat during the software evaluation process, but this might be a major ... Read More »

CounselLink Impact Awards Part III

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 “With CounselLink, we started realizing a savings in invoicing immediately” The following Impact Awards submission was written by Brenda Simmons, Paralegal for Brasfield & Gorrie LLC. Ms. Simmons is one of three Impact Award winners for 2017. All three winning submissions are being featured in Business of Law blog posts from LexisNexis. Brasfield & Gorrie had fifty years of matters, ... Read More »

CounselLink Impact Awards Part II

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The following Impact Awards submission was written by Dave Voelpel, Legal Operations Manager. Mr. Voelpel is one of three Impact Award winners for 2017. All three winning submissions are being featured in Business of Law blog posts from LexisNexis. Oddly enough, I am not going to write about the $4.7 million cost savings we have realized from CounselLink, or the ... Read More »

Everything I Need to Know About CRM, I Learned from The Bachelorette

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If you’re reading this, you’re either an avid Bachelor watcher (#BachelorNation), use customer relationship management (CRM) software (preferably InterAction), or, even better, you’re an avid Bachelor watcher who uses InterAction (#InterActionforBachelorNation). That hashtag might be a little long, but either way, whatever category you may fall in, The Bachelor/Bachelorette has quite a bit in common with InterAction CRM. If you’re ... Read More »

Vendor Management Goals and Metrics for Claims Legal Professionals

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Matching Organizational Goals with the Right Metrics to Get You There There’s an old Sufi tale in which a wise man comes upon an elderly man searching the ground under a street lamp. He inquires what he’s doing, hoping to help ease the man’s distress. “I’m looking for my lost keys,” the older man replied. After some time searching the ... Read More »

CounselLink Impact Awards Part I

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“CounselLink is our light at the end of the tunnel” The following Impact Awards submission was written by Sandy Sullivan, Senior Corporate Paralegal at National Vision. Ms. Sullivan is one of three Impact Award winners for 2017. All three winning submissions are being featured in Business of Law blog posts from LexisNexis. National Vision is the 4th largest retail optical ... Read More »

Balancing Security, Privacy and Budgets in the Age of Ransomware

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Suddenly, the law firm world was abuzz. Last month’s paralyzing ransomware attack on a prominent, global law firm was a nightmare scenario. All employees were ordered (via white board, no less) to shut down their computers and back away slowly. The wake of the attack put peer firms on red alert to reexamine their own security measures in an effort ... Read More »

Law Firms in Transition: A Future Dependent on Change

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The billable hour is dead… Law firms as we know it can’t survive… All the power is in the hands of clients now, with law firms at the mercy of alternative fee arrangement demands that will destroy profitability as we know it… Altman Weil principal Thomas Clay heard it all after the start of the Great Recession in 2008. Oddly ... Read More »

A Law Firm Consultant’s Concern for the Lack of Concern About AI

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Altman Weil principal Thomas Clay has spent over 30 years as a strategic consultant to law firms, so there’s not much that surprises him about the industry anymore. If that isn’t enough to give him an insider’s view of the industry, his company created the Law Firms in Transition Flash Survey and he co-authors the Altman Weil Report every year. ... Read More »