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Innovation in End-User Adoption: Kirkland & Ellis

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The dream We here at LexisNexis®, like most of our clients, are always looking for ideas and inspiration on how to increase end-user adoption of customer relationship management (CRM), but unfortunately, there’s no magic formula. Every firm’s culture, configuration, and business processes are different, but what is the same across all firms is the desire to streamline, centralize, and improve ... Read More »

A Guided Makeover of Employees’ Habits Drastically Improves a Firm’s Bottom Line

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Although law firms are collective enterprises built by a sum of individuals working together to achieve their firm’s goals, each employee is still an independent person deserving customized attention in the workplace. Just like the diverse firms they work for, each person is different and each role has unique challenges. Firms benefit from the innovation and creativity their employees possess ... Read More »

Get Your Data in Shape: Preparing for GDPR | Part Three of Three

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  It’s 2018 and now you’re facing the reality of those lofty New Year’s resolutions. I don’t know about you, but mine are the same every year: lose weight and exercise more. Instead of backpedaling on your resolutions, how about setting a resolution that you can achieve like getting your contact data into shape? As any firm can attest, over ... Read More »

The Time Is Now: Preparing for GDPR | Part Two of Three

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Compliance with all of the regulations that apply to your firm’s marketing and business development activities is critical to the reputation and success of your firm. Staying on top of the rules and deadlines of these regulations, however, can be a daunting prospect. Your firm may be affected by regulations that are created and enforced by both local and foreign ... Read More »

The Future of Corporate Education: Artificial Intelligence

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Ask someone what comes to mind when they hear “Artificial Intelligence in Education” and they will likely reference the futuristic robots portrayed in movies and TV shows like “The Jetsons”. In truth, artificial intelligence (AI) in education extends so much further than the teacher. AI is becoming a staple of instructional design because of its ability to integrate technology and ... Read More »

Best Ways to Maximize the Value of Your Legal Department

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There’s no doubt that corporate legal departments have their hands full now more than ever. Along with controlling legal spend and managing matters, your department is expected to be a strategic partner to the overall organization equipped with valuable business metrics. Any department within an organization is expected to demonstrate its worth, but this is especially true for legal departments, ... Read More »

The GDPR: Enhancing Data Protection by Design | Part One of Three

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In just under six months, the EU’s General Data Protection Regulation (GDPR) will come into force. On May 25th, 2018, the GDPR will replace the EU Data Protection Directive (1995) and the UK Data Protection Act (1998).  The regulation affects all EU companies that process or store personal information and companies not in the EU that process or store personal ... Read More »

The Benefits of Legal Request: A Customer Perspective

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As a legal department administrator, I experience first-hand many of the challenges faced by corporate law departments across the country. My department team members and I receive numerous requests for legal work, and we work on hundreds of matters across various locations. We are always looking for ways to save time, simplify processes, and improve communications. Recently, Eaton Corporation had ... Read More »

The Evolving Role of General Counsels in the Corporate Legal Department

The Evolving Role of General Counsels in the Corporate Legal Department

At the recent ACC Annual meeting, I noticed that the role of General Counsels (GCs) appears to be expanding after my team and I met several corporate GCs who seemed to be taking a new path. Each of the attorneys we spoke to had made a successful career for themselves in the legal world but were currently pursuing high-level business ... Read More »

Customers are a Valuable Source of CRM Insights

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When it comes to communicating the value of a client relationship management (CRM) solution and sharing best practices for its implementation and usage, customers are a great resource for actionable insights. More specifically, the individuals who use a CRM system regularly are the ones who tend to give the best assessments of value. While there is not a single approach ... Read More »