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The GDPR: Enhancing Data Protection by Design | Part One of Three

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In just under six months, the EU’s General Data Protection Regulation (GDPR) will come into force. On May 25th, 2018, the GDPR will replace the EU Data Protection Directive (1995) and the UK Data Protection Act (1998).  The regulation affects all EU companies that process or store personal information and companies not in the EU that process or store personal ... Read More »

The Benefits of Legal Request: A Customer Perspective

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As a legal department administrator, I experience first-hand many of the challenges faced by corporate law departments across the country. My department team members and I receive numerous requests for legal work, and we work on hundreds of matters across various locations. We are always looking for ways to save time, simplify processes, and improve communications. Recently, Eaton Corporation had ... Read More »

The Evolving Role of General Counsels in the Corporate Legal Department

The Evolving Role of General Counsels in the Corporate Legal Department

At the recent ACC Annual meeting, I noticed that the role of General Counsels (GCs) appears to be expanding after my team and I met several corporate GCs who seemed to be taking a new path. Each of the attorneys we spoke to had made a successful career for themselves in the legal world but were currently pursuing high-level business ... Read More »

Customers are a Valuable Source of CRM Insights

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When it comes to communicating the value of a client relationship management (CRM) solution and sharing best practices for its implementation and usage, customers are a great resource for actionable insights. More specifically, the individuals who use a CRM system regularly are the ones who tend to give the best assessments of value. While there is not a single approach ... Read More »

Better Data, Better Decisions

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At the Legal Marketing Association Regional Conference, we gained some insight on effective collaboration between marketing and IT to advance strategic firm projects. A big part of marketing revolves around relationship-building, and technology is helping firms to better understand client needs. Most firms already know that the marketing, business development, and IT teams need to play in the same sandbox. ... Read More »

LexisNexis® Launches Authorized Hosting Provider Program with Uptime Legal Systems

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LexisNexis® recently launched its Authorized Hosting Provider program with Uptime Legal Systems as our first hosting partner, and we couldn’t be more excited! A positive customer experience is priority number-one for our team, so it was important for us to build an Authorized Hosting Provider program that Time Matters® and PCLaw® users could trust. In a recent article on Law.com, ... Read More »

Innovation Serves as the Main Theme at the 2017 ACC Annual Meeting

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Last week, we had the opportunity to attend and present at the ACC 2017 Annual Meeting where we gained some valuable insight from thought leaders across the legal sector. At LexisNexis® CounselLink®, innovation and forward-thinking is always at the forefront of what we do, so it was great to be a part of a conversation focused on the future of ... Read More »

CRM Done Right: Tackling the Data Quality Dilemma

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One of my favorite job responsibilities is having frequent conversations with our customers. A consistent theme in our talks is the necessity to deliver clean, trusted customer relationship management (CRM) data to their firm. While customers often tell me that CRM data quality is a primary challenge, the delivery of accurate CRM data doesn’t have to be difficult or time-consuming. ... Read More »

A Partnership Made in the Cloud

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Butch and Sundance. Holmes and Watson. Thelma and Louise. The list of legendary partnerships is long and varied, and the stories behind the famous affiliations are often as fascinating as the characters themselves. That’s no less true for one of the more talked-about partnerships formed recently in the world of business. Microsoft and LexisNexis have recently joined forces to develop ... Read More »

How to Implement a Diversity Program in the Legal Department

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Diversity and inclusion initiatives are about providing development and leadership opportunities to everyone – regardless of gender, race, or creed. Many corporations have formal diversity statements and programs to support these initiatives. Law departments are an area of increasing focus because it has been noted that they are generally more diverse than law firms within the legal industry. According to ... Read More »