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In Their Own Words, Customers Share CounselLink Business Benefits

Customers Share CounselLink Business Benefits

They say every good relationship begins with open communication. This is especially true when it comes to a managing a customer relationship. At CounselLink, our customer philosophy is more than simply a vendor/customer relationship. In contrast, we view these relationships as much more of a long-term business partnership. This means soliciting regular feedback from customers to answer the age old ... Read More »

New Federal Directive Clarifies U.S. Cyber Incident Coordination

New Federal Directive Clarifies U.S. Cyber Incident Coordination

Last week’s news reports that hackers had breached the New York Times was the latest reminder of the existential threat that all private-sector businesses face from cyber attacks. In the legal community, cyber incidents have taken place at nearly all major U.S. law firms and cybersecurity challenges are increasingly affecting small and midsized law firms as well. Earlier this month, ... Read More »

Create a Winning Firm: 6 Numbers to Have on the Radar

Create a Winning Firm: 6 Numbers to Have on the Radar

Attorneys who own their own firms can learn a thing or two from Billy Beane, the general manager of the Oakland Athletics, featured in the award-winning movie “Moneyball.” Say what? In a recent Attorney at Work article titled: Build a Major League Small Law Firm Using Data, author Tate Davis, director of small law product management for LexisNexis, shares these ... Read More »

Law Firms Finding Business Gains in Migration to Cloud

Law Firms Finding Business Gains in Migration to Cloud

When the very notion of accessing software applications on the cloud hit the legal profession – let alone cloud-based data storage and retrieval – most law firms reacted in a predictably risk-averse manner: That’s interesting, but what is the data security exposure to the firm, the confidentiality risks to clients, the liability insurance coverage implications? All of those important questions ... Read More »

Legal Department Metrics, Reports, and Analysis: A CounselLink / CLOC Discussion – Part 1

Legal Department Metrics, Reports, and Analysis

I just returned from San Francisco where I was fortunate enough to be invited to facilitate a discussion with the Corporate Legal Operations Consortium (CLOC) on legal department metrics. My colleague, Kris Satkunas, Director of Analytics Consulting for CounselLink, and I shared our views on best practices in establishing a corporate legal metrics program. Elaborating on we’ve learned about best ... Read More »

10 Don’ts of eDiscovery

10 Don’ts of eDiscovery

Electronic discovery is about technology, it’s about workflows, it’s about costs and it’s certainly about the professionals who do the work. But it’s important to remember that, at its core, eDiscovery is a serious component of the litigation process, fraught with all of the compliance responsibilities and risks that entails. To help litigation professionals gain a tighter grip on the ... Read More »

A Solo’s Secret to Success: Find Ways to Add Value

CounselLink Release 6.4 Preview Webinar Today – There’s Still Time to Register

One of the biggest challenges small law firm owners face in trying to sustain a profitable business is simply getting paid, according to Lance M. Pritikin, attorney and owner of Los Angeles-based Law Offices of Lance Pritikin. Mr. Pritikin believes the problem stems mainly from small law firm owners modeling their billing cycle after large law firms. In other words, ... Read More »

GSK, AFAs and the Continuing Evolution of Legal Billing

Continuing Evolution of Legal Billing

In an article, published last Wednesday on Law.com, author Jennifer Williams-Alvarez relates how the pharmaceutical giant, GlaxoSmithKline, has virtually eliminated hourly billing across its outside counsel panel, worldwide. With 84 percent of the work performed by outside counsel for GSK in 2015 billed under alternative fee arrangements, the company has reportedly reduced its legal spend without sacrificing the quality of ... Read More »

EDA vs. ECA: In Search of a New Approach

EDA vs. ECA: In Search of a New Approach

In the U.S., 96 percent of all civil cases are resolved short of a jury trial. Along the way, however, costs associated with litigation discovery (e.g., preservation, collection, review, production) are financially burdensome to both the plaintiff and the defendant. In many instances, the opposing party will even strategize on how to make it as difficult as possible to comply ... Read More »

UnitedLex Relies on Scalable Software Tools to “Deliver Best Product to Our Clients”

UnitedLex Relies on Scalable Software Tools to “Deliver Best Product to Our Clients”

We often hear that it’s important for a business product or service to be “scalable” – in the world of information technology, as TechTarget defines the term, that means the software will “continue to function well when changed in size or volume in order to meet a user need.” One global provider of legal and business solutions has proven that ... Read More »