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A Tech Tale of Two Law Firms

A Tech Tale of Two Law Firms

Some attorneys have more than one story – before technology and after.

Lynn M. Myrick previously worked in a six-attorney law firm that Geoffrey Moore might be described as a laggard. Client notes were kept in folders and filing cabinets.  Time was entered on printed time sheets. In order to find information the firm’s staff need to sift through each separate file to find what they’re looking for since none of the information is connected.

Drawers open.  Drawers close.

This is “how it has been done it for years,” he says of his previous firm.  When he hung up his own legal shingle, the Law Practice of Lynn M. Myrick, a family law and divorce practice in Oregon, this would change.

His law firm would invest in technology.  All client notes would be entered in the system and easily shared across the firm.   When a new client engaged the firm, a simple search would check for conflicts.  When the phone rang, attorneys would have the client files at their fingertips and be able to answer client questions.

What was the plan?  Find a law practice and matter management system that would empower him to run his law firm like a “well-oiled machine.”  The key to providing great client service meant investing in technology that would provide a 10,000 foot view of the firm.

In other words, he needed to see the whole picture and after researching the options, he landed on the LexisNexis® Time Matters® solution.

New: Read the Practice Management Case Study
The Law Practice of Lynn M. Myrick

The Forever Client Record

Mr. Myrick created what he refers to as his “forever client record” which he can access many years down the road, as he needs it. The system allows him to record notes and pull important case information, with a few clicks. Also, since he’s in and out of court on a daily basis, he relies on his smart phone to schedule meetings, take notes and bill time.

“When a client comes in, I can look at everything related to their case and I don’t have to hunt down documents or search for answers,” he says. “It’s all right there in front of me on a very user-friendly interface. “As we’re meeting, I am making notes on the calendar, such as court hearings that the client has scheduled, and even determining mark-ups and inputting billing for the consultation.”

In a small practice where time is literally money, Mr. Myrick says one of the biggest benefits is having the ability to collaborate with his staff from just about anywhere, at any time.

The Time Matters software “is available for my staff to collaborate on all aspects of a client matter, which is a huge benefit. This functionality increases staff productivity – no twiddling the thumbs waiting on me.”

And so it seems Mr. Myrick does have two tech tales, and by looks of his testimony, it’s the second one that has a happy ending.

Photo Credit: Tom Fishburne, Marketoonist:  Crossing the chasm café

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About Frank Strong

Frank Strong
Frank Strong is the communications director with the LexisNexis software division located on NC State’s Centennial Campus in Raleigh. In this capacity he leads communications efforts in support of software products for law practice and law department management and also litigation tools – across large law, small law and corporate counsel segments. With more than 15 years of experience in the high-tech sector, Strong previously served as director of public relations for Vocus, which developed marketing, PR and media monitoring software. He has held multiple roles both in-house with corporations, ranging from startups to global organizations, and has also endured the rigors of billable hours, having completed gigs at PR firms including the top 10 global firm Hill & Knowlton. A veteran of two year-long deployments, Strong has concurrently served in uniform in reserve components of the military for more than 20 years, initially as an enlisted Marine and currently as an infantry officer in the Army National Guard. Strong holds a BA in Film and TV production from Worcester State University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University.