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40 Customer Product Reviews on LexisNexis PCLaw

LexisNexis PCLaw 14 Batch Billing

The software division takes customer feedback very seriously and we have a formal program for capturing, measuring and acting on the views expressed by our customers.

Periodically we send out surveys to our customer base which follows a technology best practice known as a net promoter score. The feedback we obtain – from each and every customer – is automatically sent to an email distribution list that includes all of the key leadership.

This system provides us with an overall score for all of our products to benchmark our progress from the perspective of our customers – and it keeps us accountable to ourselves and our customers. Feedback after all, even those comments that make us uncomfortable, is crucial part of the continuous improvement cycle.

Since launching the LexisNexis PCLaw 13 law firm practice management solution this time last year – with and entirely new look and feel – we’ve noted a remarkable volume of positive feedback from our customers.

Today we have announced the newest edition – version 14 – and as part of the rollout we’ve culled through hundreds of customer reviews and comments and presented them below (a screenshot and video are embedded nearby).  The responses come from people serving in roles from all ranks – from the office manager – to the managing partner which we’d like to believe is characteristic of a solid all-in-one practice management solution.

40 Comments on the PCLaw Software

1. “I’ve used it since I opened my practice in 2004 and my books are always kept right; invoicing clients is easy; and keeping track of my trust account couldn’t be simpler or more accurate.” (independent attorney)

2. “Have used it for several years and it is very reliable and accurate.” (small law attorney)

3. “I have used several other law firm accounting programs over a long career and have found PCLaw the most user friendly and easiest to learn and teach. It is a perfect product for a small to mid-sized law firm. Costs are reasonable.” (management consultant)

4. “We have used PCLaw for 10+ years and it seems to fit our needs and when we need help, technical support has been awesome.”  (independent attorney)

5. “My single most important reason is the success I have had resolving occasional issues/problems both big and small through your customer service. I have learned much from information communicated to me through problem resolution with the PCLaw support team.” (small law financial administrator)

6. “The time entry and billing features and the accounting function are easy to use and provide professional looking billing statements and accounting reports.” (independent attorney)

7. “Excellent law firm accounting program.” (small law managing partner)

8. “I like how integrated all the pieces of PC Law are and how I am able to run my entire practice through it. Also, the tech support is fantastic!” (independent attorney)

9. “I have always found the support staff to be extremely patient and helpful. I like being able to speak with a real person and obtain the answers to questions and problems in a timely manner.” (small law paralegal)

10. “Without PC Law, I don’t know how a law office can effectively do time and billing. The reports are very helpful in reviewing billing and income, and for preparing statistics.” (small law legal administrator)

11. “I love this program.” (small law office manager)

12. “Extremely user friendly.” (small law office manager)

13. “Brings everything under one roof. Made accounting a snap. I am a solo practitioner. It may be more powerful that what I need, but I have never had better control of billing and timekeeping.”  (independent attorney)

14. “User friendly software that covers all aspects of my accounting needs.”  (small law office manager)

15. “The flexibility of posting an A/P invoice to multiple accounts and matters; ability to split payments among participating attorneys.” (small law accountant)

16. “I do the payroll for my place of employment and the payroll system on PCLaw is very user friendly.” (small law office manager)

17. “The upgrades come with the maintenance plan which is very cost effective and ensures we are keeping the software up to date, any issues have always been handled well by support. Easy-to-use.” (small law office manager)

18. “PCLaw is an overall good accounting program for a small business. It’s easy to learn, has a lot of attractive features and keeps our office accounting needs very organized.” (small law legal administrator)

19. “It just plain works, and does what we count on it to do.” (small law managing partner)

20. “I can do most everything in one program.” (small law legal administrator)

21. “It does everything that I need from billing, opening files and diary systems.” (independent attorney)

22. “When we have had problems, the support staff is very helpful and explains things very clearly!” (small law office manager)

23. “As a solo I find it to be very useful and a good value.”  (independent attorney)

24. “It allows the bookkeeping issues to be addressed in one program.”  (small law legal administrator)

25. “The technical support is great and the software was easy to learn.” (small law legal administrator)

26. “I have been using it for 23+ years. That says something.” (independent attorney) [Note: 23 years?! Wow!  Thank you!]

27. “The information I need is at my fingertips.” (small law business manager)

28. “I’ve worked with PCLaw program for the last 19 years, I started with PClaw Jr. and it’s progress a great deal over the years. its user friendly does so much now that it didn’t do in the beginning.” (small law office manager)

29. “The product has been great in the ~7 years we have used it. It is awesome to have all the features bundled into one including the document manager that integrates with Word.” (small law paralegal)

30. “Virtually all facets of law management and practice are incorporated into one program: document management, calendaring, trust and financial accounting, billing, even processing credit cards.” (small law office manager)

31. “I like that it is an integrated billing and accounting program.” (small law IT consultant)

32. “It is better than other billing programs I’m familiar with.” (small law office manager)

33. “I initially purchased PC Law in 2005 when I opened my own solo practice. I was able to understand and use it right out of the box. About 2 years ago, I had a computer malfunction and the program would no longer launch. I contacted PC Law and was able to find a technician who could upgrade my “old” version to the current one and it’s worked great ever since.” (independent attorney)

34. “It has kept my time records and done my billing for 17 years and has become a part of my life.” (independent attorney)

35. “I have used this software for many years. I works very well for a small law office and provides the integration that I require between time/billing and bank accounts.” (independent attorney)

36. “The integration of case management, time and expense entry, billing, accounting and calendaring features in one program makes PCLaw very convenient and it is easy to use. You can pull up a file and have all information pertaining to the file right on the screen.” (small law managing partner)

37. “Ease of use in all aspects. I use PCLaw for bookkeeping and I love how it interfaces with GL, AP, AR, billing, etc. Just a really great program.” (small law office manager)

38. “Ease of use and convenience of having everything all in one program.” (small law legal administrator)

39. “I lucked into picking PCLaw when I first went solo 15 years ago, and I have never been disappointed. There may be other good products out there, but PCLaw is so right for my needs that I have never bothered looking.” (independent attorney)

40. “Easy to learn and use for solo or small firm attorneys who have no CPA experience.” (independent attorney)

* * *

If you have something you’d like to share, we’d welcome your feedback in the comments section.

If you enjoyed this post, you might also like:
3 Lessons from Switching Practice Management Tools

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About Frank Strong

Frank Strong
Frank Strong is the communications director for the LexisNexis software division located on NC State’s Centennial Campus in Raleigh. In this capacity, he leads communications efforts in support of software products for law practice and law department management and also litigation tools – across large law, small law and corporate counsel segments. With more than 15 years of experience in the high-tech sector, Strong previously served as director of public relations for Vocus, which developed marketing, PR and media monitoring software. He has held multiple roles both in-house with corporations, ranging from startups to global organizations, and has also endured the rigors of billable hours, having completed gigs at PR firms including the top 10 global firm Hill & Knowlton. A veteran of two year-long deployments, Strong has concurrently served in uniform in reserve components of the military for more than 20 years, initially as an enlisted Marine and later as an infantry officer in the Army National Guard. Strong holds a BA in Film and TV production from Worcester State University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University. He is a PADI-certified Master Scuba Diver and holds a USPA "B" skydiving license.
15 comments
dmrk
dmrk

PCLaw 15 is not ready for prime time yet.  I upgraded to it 2 months ago and it is very slow.  Tech support has confidentially admitted that I'm not the only one with the problem.  They have duplicated the problem, but so far have no idea how to fix it and don't seem to be working very hard on fixing it. Worse yet they waste your time by earnestly instructing you to make changes that they have no idea will work, but makes them appear to be trying to help.  I'd switch to something else, but once you are on PcLaw, you are kind of stuck with them.  I won't buy any other products from Lexis Nexis.

kleigh
kleigh

Version 14 was great, but Version 15 is a NIGHTMARE. If you value your business at all, don't do it. The product doesn't work, pure and simple, and it degrades the more you use it. Settings, time entries, templates, ledger entries, and more have all disappeared. Their tech support for Version 15 is terrible, as the product itself is defect and there is nothing they seem to be able to do about it (despite having released versions 15.0,15.1,15.2, and 15.3 all in 2016 to try to fix the endless mistakes).

PCLAWUSER
PCLAWUSER

I have just installed 14.1 and noticed that on the dashboard the bank balance is not updating. Does anyone face this issue before and how it was resolved...pleae help / thanks

JoshSmith11
JoshSmith11

i am now in a trial with practicepanther, and its good! it seems to be the best software i have tried so far. it helps me organize the different files i have in my firm. Practicepanther is indeed a good help for me and for my office, it helps us to work easier and faster. This is so easy to use. 

kev1163
kev1163

PcLaw has an amazing back-end. It can create detailed reports, do billing, incorporate outside files and programs, exporting to other programs, and lots of other things and do them well.

Which is completely unlike its front-end. The entire program is full low-hue backgrounds, clumsy looking buttons, and 8-bit icons which is a complete throwback to Windows 95 and looks like it hasn't been updated since. This could be fine, but it's another straw on the camel's back. Others include, some windows always open covering important buttons and have to be dragged bigger, some windows have mouse scroll capability, others don't, others scroll by item, and others by page. Some can be adjusted to a user's preference, but most reset when they are closed. Some open by default to the top corner, others centered. When editing clients and matters there is no "Save" button, just "Save and Close" so it can't be saved without exiting and no option to disable exit without saving prompts from matters. So many times I want to look at a matter for a piece of info then leave, and no I don't care if I am exiting without saving. Like to use large or multiple monitors? Unfortunately, no screen can leave the active PcLaw window. PcLaw is a like a window on a building, you can move things around but they will be hidden from view if you move them too far. Modern day shortcuts like 'undo' (ctrl z) and 'select all' (ctrl a) bring up other screens and can't be changed. There is no-double-clicking to select words because it also brings up other screens. No on-the-fly spell-checking (especially frustrating when entering timeslips). Pasting something moves the cursor to the beginning of the line. Seriously, who EVER thought that would be helpful? You can't easily search by matter number for archived matters because it adds the characters "A*" to the front of the number. PcLaw LOVES to print things. When some things are changed or generated, it prints, just cuz. Some can be disabled, not all. The searching doesn't work right. Searches in the matter list for things that don't exist will sometimes go to the closest item (ideal), but usually just hang or even go to some random name. It often changes mid search, S Sm Smi Smit Smith Smith, John often return different results or none at all. You can set client defaults for city, state, country, but there is no option for zip code. It has a template editor, which is great, but lacks an undo, and each section frustratingly segregates variables from being used with others. PcLaw can be accessed from Hotdocs, but many variables are plain not available while others don't match correctly (which in honesty, may be a result from PcLaw's database conversion and not an actual issue).

All-in-all, a good program if you can get past the feeling of the UI looking and feeling like it was written and designed 20 years ago and by high school students.

kev1163
kev1163

@BLSS @kev1163  Version 14.1. While the Dashboard does look more up to date it is limited in functionality which means most of our work goes back to the above-mentioned menus.

Don't get me wrong, it's a powerful program, and does a lot of things very well, it just needs to have more people test the UI and bring it into the modern age.

I look forward to version 15.

judah647
judah647

My ticket # is 18759052.  I do not want to post my law firm name on this open forum.

judah647
judah647

I've got version 13.  Tech support SUCKS.  Customer service is an oxymoron at PCLaw.  You will wait on hold for ever and when you do reach tech support, the first level support is useless and incompetent.  I wish there was a competitor who would force Lexis to up its game.

BLSS
BLSS moderator

@judah647 Hi -- we're very sorry to hear about your experience and would welcome the opportunity to look into it.  Would you please email your account number, ticket number or even the name of  your firm?  Please send it to blsssocial@lexisnexis.com.  Thanks!

vphillips
vphillips

We installed version 14 not too long after the release which felt more like a beta version resulting in multiple calls to support to resolve issues. Within the past two weeks, the PCLaw update began informing us that we need to install 14.0. Obviously since we have already installed 14.0, we were slightly confused. Called support and advised them that out update is erroneously reporting we need to install 14.0. Support informs me it's a new version. I point out I've installed 14.0 and the update says 14.0 and ask how I'm supposed to be able to tell the difference between 14.0 and the new 14.0 on the website. Support has no answer for this and offers to submit feedback to developers. Well gee...

BLSS
BLSS moderator

@vphillips Quick note to follow up -- we are having a hard time finding a "vphillips" in our system.  If you could comment here with your law firm name and website URL -- or send us an email to blsssocial@lexisnexis.com  with your account number or help desk ticket number, we are quite anxious to help you out!