Amy McArthur has specialized in Law Firm Practice Management for over 10 years. As the Director of Law Firm Practice Management at LexisNexis, she has transformed the client experience and helped over 20,000+ law firms to grow their businesses by focusing on continuously improving performance. While she enjoys all aspects of her job, her favorite projects are when she helps clients achieve their goals.
Carla Del Bove is President and Founder of CDB Communications, an independent public relations agency specializing in content development, media relations and overarching PR Strategy. In her current role, Ms. Del Bove provides strategic public relations and content development support to the LexisNexis Business of Law Software Solutions (BLSS) portfolio of products.
Ms. Del Bove also serves as a regular contributor to the LexisNexis Business of Law Blog. She frequently covers a gamut of topics related to managing the business aspects of the legal profession and relevant issues facing today’s law firms and corporate legal professionals.
Ms. Del Bove brings nearly two decades of strategic communications expertise to her role. Her media relations efforts have landed her clients in a number of leading, national publications including: The Boston Globe, Forbes, Law360, The New York Times, The Wall Street Journal & Law Blog (The Wall Street Journal’s legal trends and issues blog).
Prior to founding CDB Communications, Ms. Del Bove worked at among the top global public relations agencies including: Arnold Worldwide, MSL Group and Porter Novelli. She holds a Bachelor of Arts Degree in Journalism from Keene State College in Keene, New Hampshire.
Carrie Johnson designs customer experiences for LexisNexis Legal Software Solutions. She started her career as a software engineer and technical writer before moving in to the management of customer briefing programs. Carrie is a trained facilitator and holds a Master of Science degree in Information Management from Syracuse University.
Chas Schmidt is a freelance copywriter and frequent contributor to the Business of Law Blog. A former Senior Copywriter for the Business and Litigation Software Solutions (BLSS) division of LexisNexis, Chas honed his strategic writing skills in a variety of previous roles on both the corporate and agency sides of the marketing communications fence. He is the former creative head of an ad agency in Durango, Colorado, holds a Master of Fine Arts degree in Creative Writing from North Carolina State University and plans to one day live off the grid in the wilds of Michigan’s Upper Peninsula.
Dan Ruderman is responsible for business development in the Strategic Consulting Group at the LexisNexis Business of Law and Litigation Software division.
With over 25 years leadership experience Dan advises Fortune 1000 corporate legal clients on operational excellence, matter and legal spend management, and outside counsel management, with particular expertise in helping insurance company claims departments. He has helped some of the country’s best-known claims legal departments institute techniques and programs that led to dramatic process improvement, as well as significant control over litigated claims’ costs.
Donna joined LexisNexis in 2007 as a consultant. In her role as Director of CounselLink Professional Services, Donna oversees a team of consultants and internal resources to help optimize the customer's CounselLink experience. Ms. McCoy ensures that the application is aligned with the customer’s processes and industry best practices. Donna is certified by the Project Management Institute as a Project Management Professional, and has more than 17 years’ experience in implementing SaaS-based tools for domestic and global clients of all sizes. Prior to joining LexisNexis, Donna worked as a program manager at Intel Corp.
An educator by trade, Elena is a lifelong learner (aka school nerd!) at heart. She is fascinated by how people leverage learning to live intelligent and informed lives. As Director of Education Services for LexisNexis, she enjoys partnering with clients to guide their change management efforts through learning. Elena holds both a Master of Arts degree in Corporate Communications and a Master in Business Administration degree in Management. She is also an Adjunct Faculty member teaching Public Speaking 101 at a Chicagoland college. When not working, she spends time with her family, leads a Girl Scout troop and teaches classes for adults with special needs.
Irena Radeva is the Social Media Marketing Manager at LexisNexis Legal & Professional. Her background is in fashion and textile marketing and she holds a Bachelor of Science in Fashion and Textile Management from the College of Textiles at North Carolina State University. Irena has increased the social presence and developed improved marketing strategies for multiple businesses in the Raleigh market. Aside from her passion for fashion and digital marketing, Irena is an avid animal rights activist and currently learning her fourth language.
John Burns is a Product Manager for InterAction. Prior to joining LexisNexis in 2013, John founded, owned, and operated several successful small businesses, ranging from Data Center and Web Hosting to retail. John also held lead IT positions at US Bank and Key Bank, where he worked on customer-facing systems including, Bankcards, ATMs and 24x7 customer service. Originally from Oregon, John attended Oregon State University and Portland State University.
As Director of Strategic Consulting at LexisNexis, Kris leads the LexisNexis CounselLink team’s efforts to advise corporate legal departments on improving operations with data driven decisions. She is an expert in managing the business of law and in data mining, and also has expertise in matter pricing and staffing, partner compensation, practice area metrics, and scorecards. Kris joined LexisNexis in 2000 after honing her finance skills as a Senior Vice President of Strategic Finance at SunTrust Bank. She has authored numerous articles and speaks regularly at legal industry events. Kris has a B.B.A. in Finance from the College of William and Mary in Virginia.
Maggie has been training and delighting her clients for over 15 years. She is exceptional at ensuring her clients are equipped to handle their daily responsibilities with InterAction. Maggie holds a Master of Arts degree in Linguistics. She thoroughly enjoys anything about the mysteries of language, speech, and pronunciation. She will find any excuse to build a spreadsheet and her favorite movie is “It’s a Wonderful Life.”
Meghan Frank is the Senior Marketing Manager for the CounselLink® enterprise legal management solution at LexisNexis Legal & Professional. She has an extensive background in leading marketing for enterprise technology solutions, focusing on legal technology for most of her career. Meghan holds an MBA from Kellogg School of Management at Northwestern University and a Bachelor’s degree in marketing from University of Minnesota.
Mike Baldwin is a senior product manager with LexisNexis, currently focused on launching LexisOne in the US. Mike holds an MBA degree from Carnegie Mellon University and lives in Raleigh, NC. In his spare time, he is an avid runner and musician.
Head of Product Management for InterAction, leading the product management team, overseeing the product roadmap and engaging customers on product needs. Scott also serves as a Senior Client Engagement Manager, working with law firms and other professional services firms to see the value of the InterAction portfolio and implement CRM best practices. Previously, Scott was a Product Manager for InterAction, leading the development and global launch of Business Edge. He was also involved in the modernization of IQ and enhancements to Mobility, InterAction for Microsoft Outlook (IMO), and Core InterAction.
With more than 12 years of consulting, sales, and product management experience, Scott has proven success understanding the market, leading projects, re-engineering processes and workflows to improve revenues, margins, and workplace productivity for local businesses and Fortune Global 500 companies.
Tate Davis, Director of Product Management for Law Firm Practice Management Solutions at LexisNexis, is leading efforts for the LexisNexis Authorized Hosting Provider program. Tate holds a BA from Louisiana State University and an MBA degree from University of Houston and lives in Raleigh, North Carolina. In his spare time, Tate loves rooting for the LSU Tigers and fishing.