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Author Archives: Donna McCoy

Donna McCoy
Donna joined LexisNexis in 2007 as a consultant. In her role as Director of CounselLink Professional Services, Donna oversees a team of consultants and internal resources to help optimize the customer's CounselLink experience. Ms. McCoy ensures that the application is aligned with the customer’s processes and industry best practices. Donna is certified by the Project Management Institute as a Project Management Professional, and has more than 17 years’ experience in implementing SaaS-based tools for domestic and global clients of all sizes. Prior to joining LexisNexis, Donna worked as a program manager at Intel Corp.

When It Comes to Enterprise Legal Software, Change Doesn’t Have to Be Hard

The-Adoption-Struggle-Is-Real

User adoption with your enterprise legal software got you stumped? In the world of enterprise legal software, many companies evaluate metrics like ROI, process automation and optimization, and reporting capability when making a vendor/software selection. With all of that to consider, the ease of user adoption often takes a backseat during the software evaluation process, but this might be a major ... Read More »