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Author Archives: Duane Eddy

Duane Eddy
Duane Eddy has worked in the CRM market for over 20 years. For the first 15 years, he was focused on providing technical consulting services with LexisNexis InterAction, performing many tasks such as installation, upgrades, report development, customizations, etc. He is a problem solver, using his years of experience and technical knowledge to find creative CRM solutions. Duane holds a Bachelor of Science degree in Computer Information Technology, a Master’s of Science degree in Information System from DePaul University, and is a certified Lean Six Sigma Yellow Belt. As a Client Advisor, he is a CRM ambassador, working to make sure all customers are successful with their CRM implementations. He focuses on helping clients with the CRM strategies, initiatives, and, more recently, analytics and reporting, to get the most out of their solutions.

Business Analytics: Far from Home?

001877-IA-Business Intelligence-Far from home Blog post images-01

If the idea of pulling business intelligence (BI) and analytics from your customer relationship management (CRM) data leaves you feeling like you’re in an unfamiliar place, you’re not alone. But don’t worry—it doesn’t take a CRM superhero to make the most of your data. However, even superheroes such as Spider-Man find themselves in unfamiliar places, feeling far from home sometimes. ... Read More »