Home » Author Archives: Frank Strong

Author Archives: Frank Strong

Frank Strong
Frank Strong is the communications director with Business of Law Software Solutions (BLSS) a division of LexisNexis. In this capacity he directs communications strategy and execution in support of BLSS products including those for large law, small law and corporate counsel. With 15 years in experience in the marketing communications for the high-tech sector, Strong previously served as director of PR for Vocus, which develops marketing, PR and media monitoring software. He’s held multiple roles in PR both in-house with corporations, and has also endured the rigors of billable hours, having completed gigs at PR firms both large and small. A veteran with two deployments, Strong has concurrently served in uniform in reserve components of the military for 20 years, initially as an enlisted Marine and later as an Army officer. Strong holds a BA in Film and TV production from Worcester University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University.

Product Notes:  InterAction 6.25 adds Microsoft Outlook Features

Barriers to law firm CRM implementation

One of the timeless CRM lessons for successful deployments is engaging a system that works how your team works.   That is to say that it’s integrated into the natural workflow of the user which facilitates user-adoption. Research, such as the screenshot nearby, demonstrates, the biggest obstacle to successful CRM programs is user adoption. The challenge then becomes, how can we ... Read More »

Six Business Metrics Every Law Firm Should Measure

Six Metric Every Law Firm Should Measure

One of the most ethical things we can do is to run a law firm like a business and be good stewards of our finances the budget of our clients said Christopher T. Anderson in a webinar titled Moneyball for Lawyers. The webinar dovetails on the popular 2011 movie by the same title, which is built on the premise that ... Read More »

Law Firm Client Satisfaction: Words don’t always Match Action

Law Firm Client Satisfaction Words don’t Equal Action

“Client satisfaction is the enemy of superior service,” according to a BTI Consulting webinar titled World-Class Client Feedback 2014 Webinar. The word “satisfaction” stems from Latin roots which literally means “to do enough,” according to Michael Rynowecer, the consulting firms’ founder and president who co-presented with Jennifer Petrone Dezs, a principal. The point is that “doing enough” for clients may ... Read More »

Infographic Friday: Cloud vs. Premise Software

cloud-vs-premise-header

In a session at the 2014 ABA TECHSHOW, two speakers compared law firm practice management systems in the cloud and on premise. From the speakers’ vantage point, premise-based solutions tend to be more robust, have a greater capacity for customization but generally cost more. Cloud products, on the other hand, tend to be less expensive because these solutions do not ... Read More »

Legal Tech Briefs: Future of Corporate Counsel with Dave Galbenski

Legal Tech Briefs Future of Corporate Counsel with Dave Galbenski

Twenty years from now the acronym “GC” might more accurately define the top corporate legal role as a “general contractor” rather than “general counsel.” It’s an intentionally provocative suggestion Dave Galebenski made on a recent Google Hangout for the Legal Tech Briefs series. However, it’s not without merit:  It’s merely a way for Mr. Galbenski to get his clients to ... Read More »

Power Interview: Tips and Techniques for Law Firm Billing Software

Tips and Techniques for Law Firm Billing Software

The biggest challenges facing law firms today may well be ensuring everything works well together.  That’s according to Gail Thomas, a billing supervisor with English, Lucas, Priest & Owsley, LLP. The Bowling Green, KY-based law firm practices a wide range of practice areas from personal injury and business litigation – to real estate, immigration and employment law.  It is the ... Read More »

Infographic Friday: When the POTUS was a Lawyer

When the POTUS was a Lawyer

Among the 44 leaders who have served as President of the United States, 26 of them were lawyers. This means 59% of those serving in the top executive spot had law degrees. This according to an infographic we first spotted in a post by A2L Consulting titled: 15 Fascinating Legal and Litigation Infographics. We’re struggling a bit to find a ... Read More »

LMA Session: Law Firm CRM as a Referral Engine

Law Firm CRM as a Referral Engine

Following an LMA Conference session titled, Relevant, Essential and Cool … Surprising Ways to Describe CRM at Today’s Progressive Firms, LXBN’s Colin O’Keefe caught up with Darryl Cross, vice president of Client Profitability and Performance Development LexisNexis for a short video interview. The interview lasts a little more than two minutes, is embedded nearby and quick summary of the discussion ... Read More »

Product Notes: Time Matters 13.1 Available for Download

lexisnexis, time matters 13, watchdox

We rolled out the 13th version of LexisNexis Time Matters practice management software last October.  The central feature is a secure Client Portal based on technology by WatchDox, which is also used in the LexisNexis Firm Manager cloud based law firm practice management software. To date, customer feedback has been pretty positive – readers of TechnoLawyer for example – voted ... Read More »

SlideShare Friday: The Latent Market for Legal Services

SlideShare Friday The Latent Market for Legal Services

la·tentadjective \ˈlā-tənt\ present and capable of emerging or developing but not now visible, obvious, active, or symptomatic <a latent infection> In lieu of Infographic Friday we’re going with SlideShare Friday and a presentation developed by Richard S. Granat titled:  The Latent Market for Legal Services.  While the presentation was published in December 2013, we first heard about it during one ... Read More »