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Author Archives: Frank Strong

Frank Strong
Frank Strong is the communications director for the LexisNexis software division located on NC State’s Centennial Campus in Raleigh. In this capacity, he leads communications efforts in support of software products for law practice and law department management and also litigation tools – across large law, small law and corporate counsel segments. With more than 15 years of experience in the high-tech sector, Strong previously served as director of public relations for Vocus, which developed marketing, PR and media monitoring software. He has held multiple roles both in-house with corporations, ranging from startups to global organizations, and has also endured the rigors of billable hours, having completed gigs at PR firms including the top 10 global firm Hill & Knowlton. A veteran of two year-long deployments, Strong has concurrently served in uniform in reserve components of the military for more than 20 years, initially as an enlisted Marine and later as an infantry officer in the Army National Guard. Strong holds a BA in Film and TV production from Worcester State University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University. He is a PADI-certified Master Scuba Diver and holds a USPA "B" skydiving license.

5 Lessons from an Expert Webinar on Law Firm Marketing

What is the opportunity cost of law firm marketing and resource allocation? (Screenshot from webinar)

  Tim Corcoran and Chris Fritsch presented an excellent webinar in December titled ROI:  Reality or Illusion.  It’s a perfect segue into the New Year because the webinar is essentially a best practices guide for law firm marketing and business development – and the two presenters combined for the perfect blend of business and legal savvy. Both Tim and Chris have written extensively on ... Read More »

5 Takeaways from the Legal Department Benchmarking Survey

legal benchmarking

ALM’s annual survey, the 2013 Law Department Metrics Benchmarking Survey, may give us reason for cautious optimism in corporate law as we head into 2014. “It’s been a long, difficult few years for U.S. corporate legal departments. In the wake of the financial crisis and the Great Recession, many general counsel had to make painful cuts to their ranks and tighten ... Read More »

21 Expert Predictions for the Legal Industry in 2014

Expert-Predictions-for-the-Legal-Industry

The years end is a time for both reflection and forecast.  It’s a chance to step back, to consider what happened in the last 12 months, and how that will impact the industry in the next 12 months. To that end we reached out to several experts in the legal industry.  Some of these predictions are from practicing attorneys and ... Read More »

Eight Simple Tactics to Minimize Attorney Malpractice

top 5 alleged errors

Statistically, every practicing lawyer will face three malpractice claims in his or her career, according to Todd C. Scott, a risk management advisor with Minnesota Lawyers Mutual Insurance Company. Some practice areas, such as personal injury, will incur more than three – and the odds have seemingly increased in the last several years.  In fact, malpractice claims in that specialty rose 30 ... Read More »

5 Takeaways from a Law Firm CRM Survey

Barriers-to-CRM-success

Last week we published the results of a new survey on law firm CRM in 2013. Certainly the survey’s purpose was market research, but we also set out to test some of the ideas we’ve heard (and written about) in the marketplace. Here’s what we found at a glance: 1. CRM projects in law firms are maturing. It’s no surprise perhaps that CRM projects ... Read More »

New Survey: Insight Into The State Of Law Firm CRM

Law-firm-CRM-investment

Note:  This post was originally published by Ted Seward. It is never sufficient to just have a CRM system; the real value comes from use.  We recently completed a CRM survey that provides insight into the state of CRM in the legal market. The findings can be summed up by saying: you get back what you put into it. The ... Read More »

9 Must Read Reactions to the ELM Trends Report

litigation spending matters

What set the first-ever Enterprise Legal Management Trends Report apart wasn’t just the conclusions, but the data set that produced those conclusions. This study was not a survey but rather an analysis of invoices paid. In other words, we didn’t ask corporate counsel what they were doing, or even what they planned to do but rather, we looked at what they did. ... Read More »

New Infographic: What Attorneys Need to Know about Malpractice

Malpractice-infographic-200x200

According to the ABA the likelihood of a private practice attorney being sued for malpractice in any given year runs between 4% and 17%.  Further, attorneys who are establishing their firms can expect, on average, at least three malpractice claims over their careers. Clearly this isn’t a happy subject, and to help, the Law Firm Practice Management team has put ... Read More »

4 Useful Studies that Help Law Firms Understand the Cloud

Law-Cloud

More and more studies suggest law firms are increasingly adopting cloud-based services, from secure file sharing to law firm practice management tools. But just because everyone else is doing it isn’t always the best reason to follow suit.  Besides, there are still a lot of smart and savvy people with that basic burning question:  What is the law cloud? Knowledge can reduce anxiousness – especially ... Read More »

The Five Highest-Value Tasks for Law Firm Owners

value-of-time

Lawyers are busy.  But if you’re a law firm owner, you’re even busier. Sure, you have client calls, meetings, depositions, courtroom appearances, and other tasks. But you also have other things to worry about: rent, insurance, payroll for your staff, invoicing, billing, collections, and seemingly countless other tasks that can make working smart vs. working hard feel like a losing battle. ... Read More »