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3 Reasons Law Firms Need More than a Rolodex to Track Relationships

3 Reasons Law Firms Need More than a Rolodex to Track Relationships

If you listen closely, you may hear law firm marketing and business development professionals refer to their client relationship management systems as “glorified Rolodexes.” With this reference, some professionals are overstating their true beliefs – yet others are completely serious. While a Rolodex is an easy-to-use device used to store contact information, its limited capabilities have been far surpassed by ... Read More »

How Law Firms Can Recapture Those Lost Discovery Fees

How Law Firms Can Recapture Those Lost Discovery Fees

Historically, law firms were able to generate significant revenue from the time-intensive work their attorneys were required to do throughout the entire discovery process. When lawyers reviewed paper copies of client files, weeding out duplicates and irrelevant documents while flagging the relevant documents, they billed those hours and the firm collected the fees. The rise of eDiscovery momentarily created even ... Read More »

Rethinking the Legal Ops Model: A Flight Plan for the Future

Rethinking the Legal Ops Model: A Flight Plan for the Future

“Mayday, Mayday, Mayday.” Writing in an article in Corporate Counsel last week, Dan Currell, director of client solutions at Novus Law and Aaron Kotok, legal practice leader at CEB, assessed the state of legal department operations. Their conclusion? The current operating model for legal operations is on a collision course with failure. “The operating model for most of today’s legal ... Read More »

All Aboard: Get a CounselLink Demo at ACC to Win $50.00 Gift Card

All Aboard: Get a CounselLink Demo at ACC to Win $50.00 Gift Card

Whether travelling by plane, train, car or trolley to this year’s ACC Annual Meeting in San Francisco, upon arrival, in addition to breathing in the salty Bay air and taking in spectacular views of Alcatraz, be sure a visit to LexisNexis booth #1004 is one of your mains stops! Not only will you learn more about how the CounselLink software ... Read More »

4 Ways to Use InterAction IQ to Drive Business Development

InterAction IQ

Building strong client relationships is fundamental to the law firm business development process.  Equally important is understanding who in the law firms owns these relationships and identifying opportunities to expose clients and prospects to additional resources in the firm. “When you have 300 employees and can filter that information down to the 15 employees who have a “knows” relationship with ... Read More »

Blog On

Blog On

A blog post about an online article about law firm blogging, with a link to an article containing blogging tips for lawyers? As far as we know, a little mise en abyme never hurt anyone, so let’s do this. An article by Jennifer Williams-Alvarez on the digital edition of Corporate Counsel caught our attention the other day. In it, the ... Read More »

Data Security Audits: The Art of Interpreting an Audit

Data Security Audits

Last week, we introduced a new series of posts tied to the importance of data security audits at law firms and some of the key things that firms need to understand about their responsibilities. In that kick-off post, we shared some of the overarching trends in data security audits, including the fundamental reality that law firms are seeing a sharp ... Read More »

Insider Secrets to Understanding Government Compliance

Insider Secrets to Understanding Government Compliance

For professionals working inside government agencies, finding the right balance between rapidly changing data and a limited budget can be tricky. However, it is possible to meet compliance standards and improve your transparency efforts at the same time. With a more automated compliance process, better storage, new document workflows, a dedicated staff and better security control, transparency and citizen trust ... Read More »

UPS Challenges Outside Counsel to Deliver Value

UPS Challenges Outside Counsel to Deliver Value

Like the men and women behind the wheels of the company’s parapatetic brown delivery trucks, the self-described “lean on the inside” legal department at UPS, Inc. knows a thing or two about getting from point A to point B. That’s especially apparent when it comes to vetting outside counsel. “Frequently, we are looking for firms that are creative in billing ... Read More »

Data Security Audits: Shining a Light on Law Firm Security

Data Security Audits

When it comes to data security audits, one size doesn’t fit all. The metrics of one industry don’t necessarily translate to other industries – and this is particularly true when it comes to the document-intensive legal industry, where confidentiality in communications between client and attorney is a central value to the entire profession. “As a legal service provider, we’re seeing ... Read More »