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Law Firm Business Development:  Relationships Trump Everything

Future of LexisNexis InterAction

Business development is synonymous with building, sustaining and managing productive business relationship – one person at a time.  I like Bruce Alltop’s view from his January 2014 blog post Law Firm Marketing:  Business Development is Relationship Development. In it Bruce reminds us “relationships trump everything”: “Since business development is more of an art than a science, few rules exist that ... Read More »

Product Notes:  InterAction 6.25 adds Microsoft Outlook Features

Barriers to law firm CRM implementation

One of the timeless CRM lessons for successful deployments is engaging a system that works how your team works.   That is to say that it’s integrated into the natural workflow of the user which facilitates user-adoption. Research, such as the screenshot nearby, demonstrates, the biggest obstacle to successful CRM programs is user adoption. The challenge then becomes, how can we ... Read More »

Law Firm Client Satisfaction: Words don’t always Match Action

Law Firm Client Satisfaction Words don’t Equal Action

“Client satisfaction is the enemy of superior service,” according to a BTI Consulting webinar titled World-Class Client Feedback 2014 Webinar. The word “satisfaction” stems from Latin roots which literally means “to do enough,” according to Michael Rynowecer, the consulting firms’ founder and president who co-presented with Jennifer Petrone Dezs, a principal. The point is that “doing enough” for clients may ... Read More »

Infographic Friday: When the POTUS was a Lawyer

When the POTUS was a Lawyer

Among the 44 leaders who have served as President of the United States, 26 of them were lawyers. This means 59% of those serving in the top executive spot had law degrees. This according to an infographic we first spotted in a post by A2L Consulting titled: 15 Fascinating Legal and Litigation Infographics. We’re struggling a bit to find a ... Read More »

LMA Session: Law Firm CRM as a Referral Engine

Law Firm CRM as a Referral Engine

Following an LMA Conference session titled, Relevant, Essential and Cool … Surprising Ways to Describe CRM at Today’s Progressive Firms, LXBN’s Colin O’Keefe caught up with Darryl Cross, vice president of Client Profitability and Performance Development LexisNexis for a short video interview. The interview lasts a little more than two minutes, is embedded nearby and quick summary of the discussion ... Read More »

Video: LegalTech Blogger Panel on Cloud and Blawging

LegalTech Blogger Panel on Cloud and Blawging

At the 2014 LegalTech trade show the LexisNexis Firm Manager team had a chance to sponsor the blogger’s breakfast and a short panel discussion by some of the most prominent bloggers in the legal industry. The session was filmed and we recently obtained a copy from ALM and have uploaded it to our YouTube channel and embedded it here: The ... Read More »

7 Takeaways from a Geek’s Presentation on Law Firm Pricing

7 Takeaways from a Profitability Geek’s Presentation on Law Firm Pricing

The better law firms are at pricing the better it is for the market.  So said Toby Brown, a law firm pricing specialist and contributor to 3 Geeks and  Law Blog. His comments were provided during an outstanding ABA TECHSHOW session titled, The Changing Face of Large Case Financing & Billing. Lawyers are not comfortable having conversations about fees (both ... Read More »

Disruption in the Legal Industry Flows from Clients

Disruption Legal Industry Clients

“Disruption does not come from industry. Disruption will not come from law firms. Disruption comes, and is already coming, from our customers.” The topic of “disruption” has been, well, disruptive in the legal world last few weeks. On one side of the scales, events like Reinvent Law, LexThink.1, and conference on “disruptive innovation” which was held at Harvard Law. Writing ... Read More »

Infographic Friday: How a Legal Movie Led to an Infographic

featured

A post-weekend legal water cooler discussion led to an infographic about the best legal movies of all time: “Over the weekend, my colleague David had watched A Few Good Men for the first time,” wrote Adam Banner, an Oklahoma City-based attorney. “David isn’t a criminal defense lawyer, and he mentioned that the film gave him a new outlook on the prosecutorial ... Read More »

Infographic Friday: The Future of Law

infographic the future of law

The infographic The Law Office of the Future has been making rounds on the web for several months, but we were reminded of it again when the National Law Review published the infographic this week. Since we took a look at an infographic on the future of technology used in law last week, this seems like a natural progression. In ... Read More »