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The GDPR: Enhancing Data Protection by Design | Part One of Three

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In just under six months, the EU’s General Data Protection Regulation (GDPR) will come into force. On May 25th, 2018, the GDPR will replace the EU Data Protection Directive (1995) and the UK Data Protection Act (1998).  The regulation affects all EU companies that process or store personal information and companies not in the EU that process or store personal ... Read More »

Customers are a Valuable Source of CRM Insights

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When it comes to communicating the value of a client relationship management (CRM) solution and sharing best practices for its implementation and usage, customers are a great resource for actionable insights. More specifically, the individuals who use a CRM system regularly are the ones who tend to give the best assessments of value. While there is not a single approach ... Read More »

Better Data, Better Decisions

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At the Legal Marketing Association Regional Conference, we gained some insight on effective collaboration between marketing and IT to advance strategic firm projects. A big part of marketing revolves around relationship-building, and technology is helping firms to better understand client needs. Most firms already know that the marketing, business development, and IT teams need to play in the same sandbox. ... Read More »

CRM Done Right: Tackling the Data Quality Dilemma

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One of my favorite job responsibilities is having frequent conversations with our customers. A consistent theme in our talks is the necessity to deliver clean, trusted customer relationship management (CRM) data to their firm. While customers often tell me that CRM data quality is a primary challenge, the delivery of accurate CRM data doesn’t have to be difficult or time-consuming. ... Read More »

A Partnership Made in the Cloud

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Butch and Sundance. Holmes and Watson. Thelma and Louise. The list of legendary partnerships is long and varied, and the stories behind the famous affiliations are often as fascinating as the characters themselves. That’s no less true for one of the more talked-about partnerships formed recently in the world of business. Microsoft and LexisNexis have recently joined forces to develop ... Read More »

Everything I Need to Know About CRM, I Learned from The Bachelorette

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If you’re reading this, you’re either an avid Bachelor watcher (#BachelorNation), use customer relationship management (CRM) software (preferably InterAction), or, even better, you’re an avid Bachelor watcher who uses InterAction (#InterActionforBachelorNation). That hashtag might be a little long, but either way, whatever category you may fall in, The Bachelor/Bachelorette has quite a bit in common with InterAction CRM. If you’re ... Read More »

Balancing Security, Privacy and Budgets in the Age of Ransomware

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Suddenly, the law firm world was abuzz. Last month’s paralyzing ransomware attack on a prominent, global law firm was a nightmare scenario. All employees were ordered (via white board, no less) to shut down their computers and back away slowly. The wake of the attack put peer firms on red alert to reexamine their own security measures in an effort ... Read More »

Law Firms in Transition: A Future Dependent on Change

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The billable hour is dead… Law firms as we know it can’t survive… All the power is in the hands of clients now, with law firms at the mercy of alternative fee arrangement demands that will destroy profitability as we know it… Altman Weil principal Thomas Clay heard it all after the start of the Great Recession in 2008. Oddly ... Read More »

A Law Firm Consultant’s Concern for the Lack of Concern About AI

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Altman Weil principal Thomas Clay has spent over 30 years as a strategic consultant to law firms, so there’s not much that surprises him about the industry anymore. If that isn’t enough to give him an insider’s view of the industry, his company created the Law Firms in Transition Flash Survey and he co-authors the Altman Weil Report every year. ... Read More »

An Insider’s Take on Lean Innovation at LexisNexis in Raleigh

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Lean Innovation is a recent addition to the LexisNexis culture in our Raleigh office. The fundamentals of the movement – talk, learn, hack and experiment – are what led four dedicated employees to start a Lean Innovation program at LexisNexis. The program was created and led by the four: Loai Alsalti, Michael Etgen, Shell Zhu and Murali Naik. I sat ... Read More »