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Everything I Need to Know About CRM, I Learned from The Bachelorette

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If you’re reading this, you’re either an avid Bachelor watcher (#BachelorNation), use customer relationship management (CRM) software (preferably InterAction), or, even better, you’re an avid Bachelor watcher who uses InterAction (#InterActionforBachelorNation). That hashtag might be a little long, but either way, whatever category you may fall in, The Bachelor/Bachelorette has quite a bit in common with InterAction CRM. If you’re ... Read More »

Balancing Security, Privacy and Budgets in the Age of Ransomware

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Suddenly, the law firm world was abuzz. Last month’s paralyzing ransomware attack on a prominent, global law firm was a nightmare scenario. All employees were ordered (via white board, no less) to shut down their computers and back away slowly. The wake of the attack put peer firms on red alert to reexamine their own security measures in an effort ... Read More »

Law Firms in Transition: A Future Dependent on Change

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The billable hour is dead… Law firms as we know it can’t survive… All the power is in the hands of clients now, with law firms at the mercy of alternative fee arrangement demands that will destroy profitability as we know it… Altman Weil principal Thomas Clay heard it all after the start of the Great Recession in 2008. Oddly ... Read More »

A Law Firm Consultant’s Concern for the Lack of Concern About AI

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Altman Weil principal Thomas Clay has spent over 30 years as a strategic consultant to law firms, so there’s not much that surprises him about the industry anymore. If that isn’t enough to give him an insider’s view of the industry, his company created the Law Firms in Transition Flash Survey and he co-authors the Altman Weil Report every year. ... Read More »

An Insider’s Take on Lean Innovation at LexisNexis in Raleigh

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Lean Innovation is a recent addition to the LexisNexis culture in our Raleigh office. The fundamentals of the movement – talk, learn, hack and experiment – are what led four dedicated employees to start a Lean Innovation program at LexisNexis. The program was created and led by the four: Loai Alsalti, Michael Etgen, Shell Zhu and Murali Naik. I sat ... Read More »

CounselLink Conference 2017: Insights from Raleigh

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Another awesome CounselLink Conference is in the books! It is always great when we get our customers together, but this year was even more special because we were able to have everyone gather in our own backyard. The CounselLink team is honored to be a part of the LexisNexis Technology Center in Raleigh, which is truly a place of collaboration ... Read More »

Making The Business Case For CRM in Your Firm?

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It’s no surprise that the leadership of most law and professional services firms set goals and strategies to grow profits and revenues, and win more new business. And most firm leaders realize there is no better way to grow the firm than to build stronger, more personalized relationships with the right clients and prospects. In today’s competitive professional services environment, ... Read More »

Resistance is Futile: Work with Human Nature to Manage Change Successfully

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No one likes change. Just ask the folks that developed New! Coke all those years ago. But change we must to keep pace with the world. Never has that been more true than in law firms. Traditionally thought of as one of the most change-averse industries, the most successful firms today have not only adopted new technologies to keep pace ... Read More »

Knowing When To Outsource Product Training

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Most large law firms have learning & development teams that include learning professionals working side-by-side with former assistants who displayed talent and interest in training their peers. These teams tend to handle the firm’s training projects on their own, rather than partner with a vendor. This approach of ‘Inside Only’ can be advantageous, primarily around familiarity with the organization’s culture ... Read More »

Four Insider Legal BD Strategies for 2017

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As rapidly evolving as law firm business development is these days, the only real certainty seems to be a lot of uncertainty. No need to despair. Judging from the agenda at InterAction Accelerate Business Development Summit 2017 from LexisNexis, it looks as if smart marketing and BD professionals are about to hear a lot of answers to all those questions ... Read More »