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Craft a CRM Strategy for Challenging Times

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As our country grapples with the fallout from COVID-19 (coronavirus), many believe that the economy will soften for the foreseeable future. As savvy investors know, buying defensive stocks provides a steady stream of dividends and stable earnings during challenging economic times. Attorneys should apply a similar strategy by providing extraordinary service to their cash flow-generating clients as part of a ... Read More »

Business Development: Four Easy-To-Follow Project Management Principles To Get You Through Your Next RFP

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As a project manager on the InterAction® team for almost five years, I’ve managed over 25 InterAction product releases—15 of those were in 2019! To help me prepare for even more, I look back and review what part of the release process worked and what didn’t. This helps me plan how I streamline upcoming projects and how to handle an ... Read More »

[Podcast] Law Firms Have All the Cloud Options They Need with Advanced CRM Technology

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In a recent episode of the Reinventing Professionals podcast with Ari Kaplan, two seasoned software leaders discussed recent trends among law firms leveraging CRM technology for data-based insight, and explained where firms currently stand with regards to cloud technology. Scott Wallingford, Vice President and General Manager of LexisNexis® Law Firm Software Solutions, and Scott Winter, Director for Product Management for ... Read More »

Accelerate 2019: Connecting firms with the tools for positive change

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Every year, Accelerate brings marketing and business development experts in legal and professional services together to discuss industry trends and actionable growth strategies. This dynamic conference provides an opportunity to learn from, and network with, the very best in the industry. This year, we took Accelerate on the road and headed to Nashville, where we focused on arming attendees with ... Read More »

Who is Doing the Heavy Lifting on Driving Change Management?

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How well would you say your law firm adapts to change? Would you give the firm a thumbs-up, thumbs- down, or a solid “meh”? It may come as no surprise that most law firms (and companies!) would rate themselves with a big thumbs-down in the change management area. I had the pleasure of speaking to the LMA Minnesota chapter this ... Read More »

Accelerate – Get it While it’s (Nashville) Hot!

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We can’t wait to bring you the InterAction Accelerate Conference in Nashville, Tennessee. This one-of-a-kind event offers an agenda filled with hands-on workshops, peer-led sessions, and insights from industry experts. In addition to the conference, Nashville is a one-of-a-kind city with an amazing nightlife, bustling live music scene, and food that taste buds can’t resist, which means there’s plenty of ... Read More »

Q&A with Accelerate’s 2019 Keynote – Vinh Giang

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As legal marketing and business development experts, we are constantly asked to perform what can seem impossible. Pulling the proverbial rabbit out of a hat is not an uncommon occurrence in this profession, which is why Accelerate is thrilled to welcome Vinh Giang as this year’s keynote speaker. Not only will Vinh inspire with his ability to use illusion to ... Read More »

My First LMA Conference: Relationships Matter

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My first job after completing my undergraduate work was in software engineering at a big technology company where we developed an operating system. After about a year, I had the opportunity to go to an industry event. I came back to the office with the notable realization that customers were people too. It may sound funny but, at the time, ... Read More »

The Crossroads of Golf and Business Development

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It’s absolutely true when they say that golf is an advantage in sales and business, but then again, I may be a little biased. Before becoming the director of sales for LexisNexis® and managing InterAction® growth and client success, I was a collegiate golfer at San Jose State University and then a professional for two years. So, when researching the ... Read More »

Inspired by LEGO: Building Software Better

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As the Director of Software Engineering for InterAction®, I know it’s not enough to produce the best software—you need to know it’s the best, and that you’re continually striving to develop a team that can create that software in the best way possible. If you work to build a better team and provide them with clear customer feedback, they’ll be ... Read More »