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Reaching In-House Counsel with Corporate Journalism and LinkedIn

Reaching In-House Counsel with Corporate Journalism and LinkedIn

Note:  The following is a guest post by Larry Bodine. Corporate clients are feeling an information overload from all the marketing newsletters, blogs and social media updates sent out by law firms. But new research proves that lawyers can cut through the clutter by publishing “corporate journalism” and by interacting with in-house counsel on LinkedIn. LinkedIn is another good way ... Read More »

Scribd Friday: State of Legal Pricing

State of Legal Pricing

Each week we scan the web for one piece of content to share with the legal community for a series we call the Friday Share. We’ve posted infographics, presentations from SlideShare and this week, we’re adding a share from Scirbd:  The State of Legal Pricing 2013 by Toby Brown. Published last year, Mr. Brown states legal pricing is “absolutely chaotic” ... Read More »

10 Authentic Tips for implementing AFAs in Legal Billing

10 Legitimate Tips for implementing AFAs in Legal Billing

The alternative fee arrangement or AFA, is one of those recurring trending topics in the legal industry.  It ebbs and flows with arguments on all sides – for, against and undecided. Just ahead of the American Lawyer big law rankings, an article in the Washington Post, which is cited below, made the rounds in news, blogs and social media. We ... Read More »

5 Questions with a Law Firm CFO

5 Questions with a Law Firm CFO

Law firm clients today are in the driver’s seat – asking law firms to provide more value at a reduced cost. Technology is one way law firms can provide improved efficiency and reduced costs, but what it does not provide is the client-centric focus and attention to value that is now expected by clients when providing legal services. These ideas ... Read More »

Law Firm Business Development:  Relationships Trump Everything

Future of LexisNexis InterAction

Business development is synonymous with building, sustaining and managing productive business relationship – one person at a time.  I like Bruce Alltop’s view from his January 2014 blog post Law Firm Marketing:  Business Development is Relationship Development. In it Bruce reminds us “relationships trump everything”: “Since business development is more of an art than a science, few rules exist that ... Read More »

Product Notes:  InterAction 6.25 adds Microsoft Outlook Features

Barriers to law firm CRM implementation

One of the timeless CRM lessons for successful deployments is engaging a system that works how your team works.   That is to say that it’s integrated into the natural workflow of the user which facilitates user-adoption. Research, such as the screenshot nearby, demonstrates, the biggest obstacle to successful CRM programs is user adoption. The challenge then becomes, how can we ... Read More »

Law Firm Client Satisfaction: Words don’t always Match Action

Law Firm Client Satisfaction Words don’t Equal Action

“Client satisfaction is the enemy of superior service,” according to a BTI Consulting webinar titled World-Class Client Feedback 2014 Webinar. The word “satisfaction” stems from Latin roots which literally means “to do enough,” according to Michael Rynowecer, the consulting firms’ founder and president who co-presented with Jennifer Petrone Dezs, a principal. The point is that “doing enough” for clients may ... Read More »

Infographic Friday: When the POTUS was a Lawyer

When the POTUS was a Lawyer

Among the 44 leaders who have served as President of the United States, 26 of them were lawyers. This means 59% of those serving in the top executive spot had law degrees. This according to an infographic we first spotted in a post by A2L Consulting titled: 15 Fascinating Legal and Litigation Infographics. We’re struggling a bit to find a ... Read More »

LMA Session: Law Firm CRM as a Referral Engine

Law Firm CRM as a Referral Engine

Following an LMA Conference session titled, Relevant, Essential and Cool … Surprising Ways to Describe CRM at Today’s Progressive Firms, LXBN’s Colin O’Keefe caught up with Darryl Cross, vice president of Client Profitability and Performance Development LexisNexis for a short video interview. The interview lasts a little more than two minutes, is embedded nearby and quick summary of the discussion ... Read More »

Video: LegalTech Blogger Panel on Cloud and Blawging

LegalTech Blogger Panel on Cloud and Blawging

At the 2014 LegalTech trade show the LexisNexis Firm Manager team had a chance to sponsor the blogger’s breakfast and a short panel discussion by some of the most prominent bloggers in the legal industry. The session was filmed and we recently obtained a copy from ALM and have uploaded it to our YouTube channel and embedded it here: The ... Read More »