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Infographic Friday:  A Few Benchmarks behind Online Legal Services

Infographic Friday A Few Benchmarks behind Online Legal Services-header

LegalZoom got a thumbs-up from the top court in South Carolina this week and the story is making the rounds across the trades and the blawgosphere.  For example 3 Geeks and Blog reported as the news broke and Jordan Furlong has weighed in with commentary. It’s interesting from a business of law perspective because a few weeks ago we posted a ... Read More »

Law Firm Business Development:  Relationships Trump Everything

Future of LexisNexis InterAction

Business development is synonymous with building, sustaining and managing productive business relationship – one person at a time.  I like Bruce Alltop’s view from his January 2014 blog post Law Firm Marketing:  Business Development is Relationship Development. In it Bruce reminds us “relationships trump everything”: “Since business development is more of an art than a science, few rules exist that ... Read More »

Product Notes:  InterAction 6.25 adds Microsoft Outlook Features

Barriers to law firm CRM implementation

One of the timeless CRM lessons for successful deployments is engaging a system that works how your team works.   That is to say that it’s integrated into the natural workflow of the user which facilitates user-adoption. Research, such as the screenshot nearby, demonstrates, the biggest obstacle to successful CRM programs is user adoption. The challenge then becomes, how can we ... Read More »

Six Business Metrics Every Law Firm Should Measure

Six Metric Every Law Firm Should Measure

One of the most ethical things we can do is to run a law firm like a business and be good stewards of our finances the budget of our clients said Christopher T. Anderson in a webinar titled Moneyball for Lawyers. The webinar dovetails on the popular 2011 movie by the same title, which is built on the premise that ... Read More »

Law Firm Client Satisfaction: Words don’t always Match Action

Law Firm Client Satisfaction Words don’t Equal Action

“Client satisfaction is the enemy of superior service,” according to a BTI Consulting webinar titled World-Class Client Feedback 2014 Webinar. The word “satisfaction” stems from Latin roots which literally means “to do enough,” according to Michael Rynowecer, the consulting firms’ founder and president who co-presented with Jennifer Petrone Dezs, a principal. The point is that “doing enough” for clients may ... Read More »

Infographic Friday: Cloud vs. Premise Software

cloud-vs-premise-header

In a session at the 2014 ABA TECHSHOW, two speakers compared law firm practice management systems in the cloud and on premise. From the speakers’ vantage point, premise-based solutions tend to be more robust, have a greater capacity for customization but generally cost more. Cloud products, on the other hand, tend to be less expensive because these solutions do not ... Read More »

Legal Tech Briefs: Future of Corporate Counsel with Dave Galbenski

Legal Tech Briefs Future of Corporate Counsel with Dave Galbenski

Twenty years from now the acronym “GC” might more accurately define the top corporate legal role as a “general contractor” rather than “general counsel.” It’s an intentionally provocative suggestion Dave Galebenski made on a recent Google Hangout for the Legal Tech Briefs series. However, it’s not without merit:  It’s merely a way for Mr. Galbenski to get his clients to ... Read More »

Power Interview: Tips and Techniques for Law Firm Billing Software

Tips and Techniques for Law Firm Billing Software

The biggest challenges facing law firms today may well be ensuring everything works well together.  That’s according to Gail Thomas, a billing supervisor with English, Lucas, Priest & Owsley, LLP. The Bowling Green, KY-based law firm practices a wide range of practice areas from personal injury and business litigation – to real estate, immigration and employment law.  It is the ... Read More »

Infographic Friday: When the POTUS was a Lawyer

When the POTUS was a Lawyer

Among the 44 leaders who have served as President of the United States, 26 of them were lawyers. This means 59% of those serving in the top executive spot had law degrees. This according to an infographic we first spotted in a post by A2L Consulting titled: 15 Fascinating Legal and Litigation Infographics. We’re struggling a bit to find a ... Read More »

LMA Session: Law Firm CRM as a Referral Engine

Law Firm CRM as a Referral Engine

Following an LMA Conference session titled, Relevant, Essential and Cool … Surprising Ways to Describe CRM at Today’s Progressive Firms, LXBN’s Colin O’Keefe caught up with Darryl Cross, vice president of Client Profitability and Performance Development LexisNexis for a short video interview. The interview lasts a little more than two minutes, is embedded nearby and quick summary of the discussion ... Read More »