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Tag Archives: law firm crm

What does Law Firm CRM Really Mean?

What does Law Firm CRM Really Mean

A survey report focused on the State of Law Firm CRM published late in 2013 found “better client relations” among the primary benefits of CRM projects.  It’s worth noting the “improved ability to cross-sell” was a close second. As desinationCRM.com, the web affiliate of CRM Magazine, later reported in an article titled, Law Firms Make the Case for CRM: Fifty ... Read More »

Embrace Your Law Firm Clients: 3 Ways to Make More Rain

Embrace Your Law Firm Clients 3 Ways to Make More Rain

Altman Weil’s recent 2014 Law Firms in Transition survey reminds us that many firms see the pace of change accelerating with clients as the catalyst. 34% of law firm leaders identified corporate law departments as the force most likely to lead change; 32% chose technology innovation; and, 15% selected non-law-firm providers of legal services. Only 10% of respondents believe that ... Read More »

9 Takeaways from the Altman Weil Law Firms in Transition Study

Law Firms in Transition, Altman Weil

Altman Weil recently released an updated Law Firms in Transition Study – a sweeping 131 page report – that paints a rather challenging portrayal of the competitive legal landscape for large law. Consider the following reactions in the press: >>>Law360: “The lessons for BigLaw of recent years about tougher competition, commoditization of legal work and billing trends are sinking in ... Read More »

Law Firm Business Development:  Relationships Trump Everything

Future of LexisNexis InterAction

Business development is synonymous with building, sustaining and managing productive business relationship – one person at a time.  I like Bruce Alltop’s view from his January 2014 blog post Law Firm Marketing:  Business Development is Relationship Development. In it Bruce reminds us “relationships trump everything”: “Since business development is more of an art than a science, few rules exist that ... Read More »

Product Notes:  InterAction 6.25 adds Microsoft Outlook Features

Barriers to law firm CRM implementation

One of the timeless CRM lessons for successful deployments is engaging a system that works how your team works.   That is to say that it’s integrated into the natural workflow of the user which facilitates user-adoption. Research, such as the screenshot nearby, demonstrates, the biggest obstacle to successful CRM programs is user adoption. The challenge then becomes, how can we ... Read More »

LMA Session: Law Firm CRM as a Referral Engine

Law Firm CRM as a Referral Engine

Following an LMA Conference session titled, Relevant, Essential and Cool … Surprising Ways to Describe CRM at Today’s Progressive Firms, LXBN’s Colin O’Keefe caught up with Darryl Cross, vice president of Client Profitability and Performance Development LexisNexis for a short video interview. The interview lasts a little more than two minutes, is embedded nearby and quick summary of the discussion ... Read More »

5 Social CRM Predictions for the Legal Industry

social CRM Legal Industry

Social media is taking the business world by storm. Some industries are embracing digital communications with open arms while others are approaching them in a slower, more calculated fashion. The legal industry tends to fall into the latter group. As I look ahead to the next 12 to 18 months, I believe social media will begin to have a more ... Read More »

Creating Windmill Technology for the Legal Industry

Creating Windmill Technology for the Legal Industry

Note: this post is by Kevin Bonsor who is our Creative Team Manager. This week at LegalTech, as you might expect, there is a lot of talk about technology and innovation. On Wednesday, February 5th, we hosted a session titled: Finding the Human Factors in New Technology. The session looked at the various technologies that surround us and how they ... Read More »

5 Takeaways from a Law Firm CRM Survey

Barriers-to-CRM-success

Last week we published the results of a new survey on law firm CRM in 2013. Certainly the survey’s purpose was market research, but we also set out to test some of the ideas we’ve heard (and written about) in the marketplace. Here’s what we found at a glance: 1. CRM projects in law firms are maturing. It’s no surprise perhaps that CRM projects ... Read More »

New Survey: Insight Into The State Of Law Firm CRM

Law-firm-CRM-investment

Note:  This post was originally published by Ted Seward. It is never sufficient to just have a CRM system; the real value comes from use.  We recently completed a CRM survey that provides insight into the state of CRM in the legal market. The findings can be summed up by saying: you get back what you put into it. The ... Read More »