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Tag Archives: law firm crm

LMA Session: Law Firm CRM as a Referral Engine

Law Firm CRM as a Referral Engine

Following an LMA Conference session titled, Relevant, Essential and Cool … Surprising Ways to Describe CRM at Today’s Progressive Firms, LXBN’s Colin O’Keefe caught up with Darryl Cross, vice president of Client Profitability and Performance Development LexisNexis for a short video interview. The interview lasts a little more than two minutes, is embedded nearby and quick summary of the discussion ... Read More »

5 Social CRM Predictions for the Legal Industry

social CRM Legal Industry

Social media is taking the business world by storm. Some industries are embracing digital communications with open arms while others are approaching them in a slower, more calculated fashion. The legal industry tends to fall into the latter group. As I look ahead to the next 12 to 18 months, I believe social media will begin to have a more ... Read More »

Creating Windmill Technology for the Legal Industry

Creating Windmill Technology for the Legal Industry

Note: this post is by Kevin Bonsor who is our Creative Team Manager. This week at LegalTech, as you might expect, there is a lot of talk about technology and innovation. On Wednesday, February 5th, we hosted a session titled: Finding the Human Factors in New Technology. The session looked at the various technologies that surround us and how they ... Read More »

5 Takeaways from a Law Firm CRM Survey

Barriers-to-CRM-success

Last week we published the results of a new survey on law firm CRM in 2013. Certainly the survey’s purpose was market research, but we also set out to test some of the ideas we’ve heard (and written about) in the marketplace. Here’s what we found at a glance: 1. CRM projects in law firms are maturing. It’s no surprise perhaps that CRM projects ... Read More »

New Survey: Insight Into The State Of Law Firm CRM

Law-firm-CRM-investment

Note:  This post was originally published by Ted Seward. It is never sufficient to just have a CRM system; the real value comes from use.  We recently completed a CRM survey that provides insight into the state of CRM in the legal market. The findings can be summed up by saying: you get back what you put into it. The ... Read More »

Second Hundred Lateral Moves is a Wake Up Call for CRM

Second-Hundred-Lateral-Moves-is-a-Wake-Up-Call-for-CRM

The Am Law 200 has reportedly increased headcount and at the expense of the top tier law firms. Headcount was up 885 or about a 3% increase, versus a 0.8% increase in top tier firms.  There’s a business case for lateral hires: often they come with a book of clients. Under the current economic conditions, law firms have had two broad approaches for ... Read More »

5 Timeless Law Firm CRM Lessons from 2008

CRM-for-Law-Firms

Although the modern personalization of search results means different people will see different results, there’s a good chance if you search for the phrase “CRM for law firms,” many of us will see the same top organic or natural search results. The top organic result for this term is likely to be a timeless article from the ABA’s Law Practice Magazine titled, Is ... Read More »