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Tag Archives: law firm management

Top 10 Law Firm Collections Challenges and How to Solve Them

How to Develop an Effective Law Firm Collections Strategy

In a Legal Talk Network podcast focused on law firm invoicing and collections, moderator Christopher T. Anderson remarked that upwards of 20% of legal bills are past due.  What is it that’s contributing to this ongoing law firm collections challenge? Some data we both collected and presented at a LexisNexis® Juris® User Group meeting may provide useful insight into the ... Read More »

3 KPIs to Make a Law Firm More Profitable

3 KPIs to Make a Law Firm More Profitability

It almost sounds like one of those whacky “Lose weight with this one weird trick” internet ads: Some law firms are improving profitability without having to raise billing rates, win new business or without having attorneys bill more hours. These partners are improving their firm’s bottom line by rethinking efficient ways to manage the firm. A Law Firm, a Business ... Read More »

YouTube Friday:  Building a Law Business for Desirable Clients

Building a Law Practice around Desirable Clients

Keep the profitable customers – dropped the customers that aren’t.  That was a core theme of Patricia Seybold’s 2001 book titled The Customer Revolution. Following this week’s posts on Porter’s Five Forces and the Future of Law, it seemed fitting to search for a Friday Share that matched this week’s trend. Digging through the archives on YouTube, we found one ... Read More »

Law2023: Seven Technology Opportunities for the Future of Law

Law2023 Seven Technology Opportunities for the Future of Law

Beneath the threads of the current legal industry storyline, there’s a sense of fatigue.  There are only so many “disruption” or “xyz is dying” stories, conferences and webinars an industry can take before becoming numb. This is what makes the Law2023 project so interesting: The underlying message is similar, but the positioning is dramatically different. The projects participants, “appreciated the ... Read More »

5 Questions with a Law Firm CFO

5 Questions with a Law Firm CFO

Law firm clients today are in the driver’s seat – asking law firms to provide more value at a reduced cost. Technology is one way law firms can provide improved efficiency and reduced costs, but what it does not provide is the client-centric focus and attention to value that is now expected by clients when providing legal services. These ideas ... Read More »

Law Firm Client Satisfaction: Words don’t always Match Action

Law Firm Client Satisfaction Words don’t Equal Action

“Client satisfaction is the enemy of superior service,” according to a BTI Consulting webinar titled World-Class Client Feedback 2014 Webinar. The word “satisfaction” stems from Latin roots which literally means “to do enough,” according to Michael Rynowecer, the consulting firms’ founder and president who co-presented with Jennifer Petrone Dezs, a principal. The point is that “doing enough” for clients may ... Read More »