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Tag Archives: law firm management

Law2023: Seven Technology Opportunities for the Future of Law

Law2023 Seven Technology Opportunities for the Future of Law

Beneath the threads of the current legal industry storyline, there’s a sense of fatigue.  There are only so many “disruption” or “xyz is dying” stories, conferences and webinars an industry can take before becoming numb. This is what makes the Law2023 project so interesting: The underlying message is similar, but the positioning is dramatically different. The projects participants, “appreciated the ... Read More »

5 Questions with a Law Firm CFO

5 Questions with a Law Firm CFO

Law firm clients today are in the driver’s seat – asking law firms to provide more value at a reduced cost. Technology is one way law firms can provide improved efficiency and reduced costs, but what it does not provide is the client-centric focus and attention to value that is now expected by clients when providing legal services. These ideas ... Read More »

Law Firm Client Satisfaction: Words don’t always Match Action

Law Firm Client Satisfaction Words don’t Equal Action

“Client satisfaction is the enemy of superior service,” according to a BTI Consulting webinar titled World-Class Client Feedback 2014 Webinar. The word “satisfaction” stems from Latin roots which literally means “to do enough,” according to Michael Rynowecer, the consulting firms’ founder and president who co-presented with Jennifer Petrone Dezs, a principal. The point is that “doing enough” for clients may ... Read More »