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Tag Archives: voice of customer

Winning Even When We Lose

Winning Even When We Lose

“How you think when you lose determines how long it will be until you win.” ~ Gilbert K. Chesterton  Like most transactional endeavors, selling software solutions to the legal industry has its ups and downs. Sometimes, one of our products simply isn’t the best solution for meeting a prospect’s specific challenges. Other times, even though we do in fact offer ... Read More »

Puerto Rico Law Firm Finds Value of Early-Stage eDiscovery

Puerto Rico Law Firm Finds Value of Early-Stage eDiscovery

With more than 45 lawyers and offices in the heart of the San Juan business district, Pietrantoni Méndez & Alvarez LLC (PMA) is one of Puerto Rico’s leading commercial law firms. Among the firm’s core practices is litigation, representing clients in all areas of civil and commercial litigation before the Puerto Rico Court of General Justice, the U.S. District Court ... Read More »

The Client Wow Factor in a Digital Law Firm Transformation

The Client Wow Factor in a Digital Law Firm Transformation

Randolph Coleman impresses his clients by fielding client inquiries about older cases in seconds rather than days. He keeps the information at his fingertips but also ensures the data is protected with enterprise-grade security. It might seem like a tall order for some firms. However, what makes Mr. Coleman and his Jacksonville, Florida-based law firm, The Coleman Law Firm PLLC, ... Read More »

10 Case Studies on Small Law Firm Practice Management

10 Case Studies on Small Law Firm Practice Management

As a company, LexisNexis produces volumes of information dedicated to small law.  Examples range from white papers and webinars – to an entire resource library such as the all-new solo-lawyer resource Independent’s Way, complete with an interactive infographic that’s a feat of digital design. Case studies are another area we focus on and speak with hundreds of clients each year ... Read More »

13 Business of Law Contributions You Might have Missed in 2015

13 Business of Law Contributions You Might have Missed in 2015

Of the 255+ posts published on these pages in 2015, we’ve been fortunate to publish some of the big ideas from experts in the industry.  A little more than a dozen contributors put their ideas to ink and allowed us to share these with the legal community. This post summarized those contributions into one cohesive piece. 1. Producing Better Law ... Read More »

23 Things to Change in Law Firm BD and Marketing

23 Things to Change in Law Firm BD and Marketing

If you could change one thing about your law firm, practice, department or function – what would it be? We often pose this as a final question across surveys we conduct and leave the answers open-ended.  The responses are usually candid, unfiltered and pretty insightful.  For example, there are plenty of things lawyers would change about law firm billing. In ... Read More »

197 Ways Law Firm Marketing and BizDev are Different

197 Ways Law Firm Marketing and BD are Different

Upwards of 90% of legal marketing and business development (BD) professionals believe there is a distinction between “law firm marketing” and “law firm business development. That’s according to a recent survey of 400 legal professionals in the industry. More importantly, these two functions require different skillsets.  The data is interesting, but it doesn’t justly serve the passion that goes along ... Read More »

One Attorney has No Fear of the Client Billing Conversation

Fear Not the Client Billing Conversation Says One El Paso Attorney

Note: The following is a post from contributor Carla Del Bove, who provides support to the business of law software product line within the LexisNexis software division. Attorney Robert A. Skipworth has no qualms asking clients to pay for legal services rendered, a task some attorneys say they’d prefer to avoid altogether. According to Mr. Skipworth, who runs his own solo law practice in El ... Read More »

The Best Kept Secret to Getting More Work: Stuff Envelopes  

The Best Kept Secret to Getting More Work Stuff Envelopes

  Note:  This is a guest post by Derek Maine, marketing director with Teague Campbell Dennis & Gorham, LLP. As summer begins so too does the familiar conference circuit. Attorneys and legal marketers book the group rate across the country for industry association conferences and trade shows, looking to ‘increase their exposure,’ ‘know the industry,’ ‘network with key decision makers,’ ... Read More »

Snapshots: Evolution in Corporate Legal Maturity

Snapshots Evolution in Corporate Legal Maturity

About a 100 corporate legal professionals participated in a panel discussion that centered on maturing legal operations at the annual 2015 annual LexisNexis CounselLink customer conference. In some ways, listening to the session was like being a fly on the wall as attendees and panelists discussed objectives and programs unique to respective industries, including financial services, communications and biotechnology. Here are three ... Read More »