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Does Software Solve a Problem Well for a Law Firm?

Does Software Solve a Problem Well for a Law Firm

Which approach is better for a law firm: cloud or premise software?

It’s a question that inherently calls for a comparison style checklist of features and functions – and may overlook a better question:  Does the software solve a problem well for a law firm?

Some of the debates – including those in which we’ve participated – forget well-established benefits of premise (“prem”) software, which are worth calling out here:

1. Functionality.  Many of the prem products been around for more than 20 years, which means these products have a long history of development. This provides a level of features and functions that newer online products typically do not match.

2. Integration.  Traditionally speaking it’s easier to integrate multiple systems when they reside on the same network, domain or servers space.

3. Customization. Award winning prem products tend to have a greater range of customization options.  Some practice management tools for example, have more than 150 fields that can be configured so that the product fits uniquely with how a law firm does business.

All this isn’t to say one approach is better than the other, that’s a question that law firms need to consider in the context of their own unique environments.  That context is well-served by understanding of how a technology helps an organization solve a business problem.

Photo credit: Flickr; CC BY-ND-2.0

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About Frank Strong

Frank Strong
Frank Strong is the communications director for the LexisNexis software division located on NC State’s Centennial Campus in Raleigh. In this capacity, he leads communications efforts in support of software products for law practice and law department management and also litigation tools – across large law, small law and corporate counsel segments. With more than 15 years of experience in the high-tech sector, Strong previously served as director of public relations for Vocus, which developed marketing, PR and media monitoring software. He has held multiple roles both in-house with corporations, ranging from startups to global organizations, and has also endured the rigors of billable hours, having completed gigs at PR firms including the top 10 global firm Hill & Knowlton. A veteran of two year-long deployments, Strong has concurrently served in uniform in reserve components of the military for more than 20 years, initially as an enlisted Marine and later as an infantry officer in the Army National Guard. Strong holds a BA in Film and TV production from Worcester State University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University. He is a PADI-certified Master Scuba Diver and holds a USPA "B" skydiving license.