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Most people associate a statement of work with a bill, but that doesn’t have to be the case, according to Craig Bayer, a technology consultant with Optiable and speaker at the ABA TECHSHOW.
A statement of work, without the fees can simply be a gentle, if not reassuring, reminder to a client that the law firm is thinking about their case. This idea gets after a notion we’ll present in forthcoming research paper on client value metrics.
Our creative manager and occasional contributor, Kevin Bonsor, caught up with Mr. Bayer at the show for this short two-minute interview, which is embedded nearby.
Tomorrow morning, Mr. Bayer is co-presenting a session with practice management advisor, Catherine Sanders Reach titled, “I’m a Mac AND I’m a PC AND I’m an Android – How to Manage Multiple Operating Systems and Keep Them in Sync.” Earlier today he promised a contrarian viewpoint on the BYOD debate.
Previously we’ve conducted a more extensive interview with Mr. Bayer on law firm practice management tools and the value of tapping a consultant.
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Photo credit: Flickr, Peter Morville (CC BY 2.0)
