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Tech Consultant Craig Bayer on Client Value Metrics

Tech Consultant Craig Bayer on Addressing Client Value Metrics

Most people associate a statement of work with a bill, but that doesn’t have to be the case, according to Craig Bayer, a technology consultant with Optiable and speaker at the ABA TECHSHOW.

A statement of work, without the fees can simply be a gentle, if not reassuring, reminder to a client that the law firm is thinking about their case.  This idea gets after a notion we’ll present in forthcoming research paper on client value metrics.

Our creative manager and occasional contributor, Kevin Bonsor, caught up with Mr. Bayer at the show for this short two-minute interview, which is embedded nearby.

Tomorrow morning, Mr. Bayer is co-presenting a session with practice management advisor, Catherine Sanders Reach titled, “I’m a Mac AND I’m a PC AND I’m an Android – How to Manage Multiple Operating Systems and Keep Them in Sync.”  Earlier today he promised a contrarian viewpoint on the BYOD debate.

Previously we’ve conducted a more extensive interview with Mr. Bayer on law firm practice management tools and the value of tapping a consultant.

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Photo credit:  Flickr, Peter Morville (CC BY 2.0)

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About Frank Strong

Frank Strong
Frank Strong is the communications director for the LexisNexis software division located on NC State’s Centennial Campus in Raleigh. In this capacity, he leads communications efforts in support of software products for law practice and law department management and also litigation tools – across large law, small law and corporate counsel segments. With more than 15 years of experience in the high-tech sector, Strong previously served as director of public relations for Vocus, which developed marketing, PR and media monitoring software. He has held multiple roles both in-house with corporations, ranging from startups to global organizations, and has also endured the rigors of billable hours, having completed gigs at PR firms including the top 10 global firm Hill & Knowlton. A veteran of two year-long deployments, Strong has concurrently served in uniform in reserve components of the military for more than 20 years, initially as an enlisted Marine and later as an infantry officer in the Army National Guard. Strong holds a BA in Film and TV production from Worcester State University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University. He is a PADI-certified Master Scuba Diver and holds a USPA "B" skydiving license.