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Friday Share: Client Satisfaction Keeps Small Law Up at Night

Client Satisfaction Keeps Small Law Up at Night-small

What’s the biggest concern keeping small law firm attorneys up at night?  Client satisfaction according to a LexisNexis Firm Manager® poll conducted of attendees at the recent ABA TECHSHOW.

Some of the other top concerns that get between a lawyer and a good night’s sleep included, case management chaos, managing calendars , file security and malpractice.   The image nearby depicts the responses graphically – click here or the image for higher resolution.

Small law firms do seem to have outsized malpractice claims.  For example, firms with between two and five attorneys make up 15% of the malpractice insurance policy market, but account for 32% of the claims according to data compiled by an insurance carrier.

If there’s solution to those challenges, cloud-based law firm practice management squarely addresses the challenges of keeping matters and calendars neatly organized and secure.

Also see these related posts:
Firm Manager Rolls out QuickBooks Integration
A Powerful Example of Why Small Law Firms Need Policies
10 Signs Small Law Firms are leaving $10k a Year on the Table


Indeed, practice management tools could go a long way toward improving client satisfaction too, wrote Susan Cartier Liebel, in a piece on the Solo Practice University® site titled: Why Your Clients Will Thank You For Investing In Law Practice Management Software:

“Law practice management software is often touted as the holy grail for lawyers, a way to be extremely efficient and effective when organizing your back office. It’s mobile, it’s time saving, it does everything if you will learn how to use it and let it perform its magic.”

Seventy-one respondents took the poll, which while informal, represents bona fide feedback from active participants in the legal tech community.  A similar poll conducted at the same show the year prior found keeping pace with technology and economic pressures were among the top challenges.

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About Frank Strong

Frank Strong
Frank Strong is the communications director for the LexisNexis software division located on NC State’s Centennial Campus in Raleigh. In this capacity, he leads communications efforts in support of software products for law practice and law department management and also litigation tools – across large law, small law and corporate counsel segments. With more than 15 years of experience in the high-tech sector, Strong previously served as director of public relations for Vocus, which developed marketing, PR and media monitoring software. He has held multiple roles both in-house with corporations, ranging from startups to global organizations, and has also endured the rigors of billable hours, having completed gigs at PR firms including the top 10 global firm Hill & Knowlton. A veteran of two year-long deployments, Strong has concurrently served in uniform in reserve components of the military for more than 20 years, initially as an enlisted Marine and later as an infantry officer in the Army National Guard. Strong holds a BA in Film and TV production from Worcester State University, an M.A. in Public Communication from American University, and an M.B.A. from Marymount University. He is a PADI-certified Master Scuba Diver and holds a USPA "B" skydiving license.