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Author Bios

  • Aaron Pierce

    Aaron Pierce

    Aaron Pierce is the Vice President and General Manager of the CounselLink business. With over 20 years of technology leadership experience, and over 10 years in the legal software space, Aaron is passionate about helping legal professionals achieve greater outcomes through data-driven decisions. This role is Aaron’s second with the CounselLink business, having led the account management team from 2008-2011. Prior to re-joining CounselLink in 2016, Aaron worked in several strategy and product management roles within LexisNexis, including eDiscovery and insurance. Prior to LexisNexis, Aaron spent twelve years guiding an Internet technology company in California from start-up to maturity.
  • Amy McArthur

    Amy McArthur

    Amy McArthur has specialized in Law Firm Practice Management for over 10 years. As the Director of Law Firm Practice Management at LexisNexis, she has transformed the client experience and helped over 20,000+ law firms to grow their businesses by focusing on continuously improving performance. While she enjoys all aspects of her job, her favorite projects are when she helps clients achieve their goals.
  • Amy Nelson

    Amy Nelson

    Amy leads the design, development and delivery of educational programs that benefit various LexisNexis user communities. She has dedicated the past 10 years to adult education and has a passion for designing learning experiences that meet each learners unique needs. She is adept at using technology to facilitate the learning process and lives for that ‘aha’ moment in learning. Amy earned a Master of Education degree from North Carolina State University in Workforce Development & Training and also a B.S. degree in Biology from East Carolina University. When not working, Amy is an avid DIYer and can be found working in her garage on various projects.
  • Annie Smith

    Annie Smith

    Annie is responsible for the go-to-market strategy and execution for the LexisNexis® InterAction® and LexisNexis® Juris® product lines. With over a decade of marketing experience in the enterprise software and technology space, she is passionate about capturing the voice of the customer and translating that into an impactful client experience. Annie also unapologetically loves her alma mater the University of Florida Gators – and is rumored to bleed orange and blue.
  • Bill Medlock

    Bill Medlock

    Bill Medlock is Vice President of Enterprise Sales for LexisNexis Legal Software Solutions. He is responsible for the revenue growth and success of CounselLink, an industry leading SaaS Enterprise Legal Management application. Bill is privileged to lead an accomplished team of sales and account management professionals whose daily mission is to help corporate legal departments leverage CounselLink’s technology to more effectively manage their work and related legal spend. A recovering lawyer, Bill has spent the better part of his career focusing on strategic sales leadership and ensuring successful customer experiences in the human capital and legal technology markets. Bill holds a B.A. in History from the University of Denver and a J.D. from the University of Denver College of Law. When not working, Bill hangs out with his Irish Setters who remind him to be playful, make new friends, and get off the couch to exercise.
  • Brad Stites

    Brad Stites

    Brad Stites is the Director of Sales and Sales Enablement for LexisNexis Software Solutions where he is responsible for InterAction growth and client success. Brad is an accomplished strategic business leader with extensive technology and enterprise software experience. In his 20-year career, he has proven success in building, leading and revamping sales and sales enablement organizations. His career includes leadership positions within the technology and enterprise software industries. Brad studied Business Management at San Jose State University and Executive Development at Emory University’s Goizueta Business School.
  • Cameron Grooms

    Cameron Grooms

    Cameron Grooms is the Marketing Manager for the Law Firm Practice Management division at LexisNexis Legal & Professional. His background is in small business management and digital and traditional marketing. He holds a Bachelor of Science degree in Marketing and Business Administration from the Poole College of Management at North Carolina State University. In his free time you can find Cameron spending time with his family, enjoying live music, or disconnecting by spending time outdoors.
  • Carrie Johnson

    Carrie Johnson

    Carrie Johnson builds bridges between product leaders, sales, marketing, and clients. She started her career as a software engineer and technical writer before moving in to the management of customer briefing programs, where she facilitated more than 1100 meetings with executive decision makers. Now serving as Director of Product Marketing, she is responsible for harnessing market expertise and bringing the InterAction value proposition to life. Carrie studied Technical Communications at Clarkson University and holds a Master of Science degree in Information Management from Syracuse University. She lives with her husband and twin boys in Raleigh, NC.
  • Cheree Omtvedt

    Cheree Omtvedt

    Cheree Omtvedt is a Business Development Specialist for ClientPay®. She is a charismatic relationship builder with an extensive background in technical sales and support with over 10 years of experience in eCommerce. She specializes in payment processing platforms for legal, accounting, and other professional service firms. In her free time, she enjoys spending time outdoors with her family camping, hiking, and fishing, but during the cold Midwest winter months you will find her curled up inside watching a Disney movie or history documentary while her kids build a snowman.
  • Cindy Fox

    Cindy Fox

    Cindy Fox is the Senior Product Marketing Manager at LexisNexis CounselLink. In her role, she is responsible for analyzing and understanding the enterprise legal management market and transforming these insights into compelling narratives that highlight CounselLink’ s leadership in Legal Spend Management, Matter Management, Vendor Management, and Legal Analytics.
  • Dan Beall

    Dan Beall

    Dan Beall is the Product Marketing Manager for LexisNexis Law Firm Practice Management Solutions. He joined the LexisNexis team in 2018 and brought with him a diverse background in product marketing, management, user experience, and communications. Dan has extensive experience in bringing new solutions to market and evolving established solutions to meet the challenges of an ever-changing technical landscape. His passion to provide solutions to problems with technology started in the late 90's and continues to this day. In his free time, he enjoys hiking, boating, and disc golf.
  • Dan Ruderman

    Dan Ruderman

    Dan Ruderman is responsible for business development in the Strategic Consulting Group at the LexisNexis Business of Law and Litigation Software division. With over 25 years leadership experience Dan advises Fortune 1000 corporate legal clients on operational excellence, matter and legal spend management, and outside counsel management, with particular expertise in helping insurance company claims departments. He has helped some of the country’s best-known claims legal departments institute techniques and programs that led to dramatic process improvement, as well as significant control over litigated claims’ costs.
  • Donna McCoy

    Donna McCoy

    Donna joined LexisNexis in 2007 as a consultant. In her role as Director of CounselLink Professional Services, Donna oversees a team of consultants and internal resources to help optimize the customer's CounselLink experience. Ms. McCoy ensures that the application is aligned with the customer’s processes and industry best practices. Donna is certified by the Project Management Institute as a Project Management Professional, and has more than 17 years’ experience in implementing SaaS-based tools for domestic and global clients of all sizes. Prior to joining LexisNexis, Donna worked as a program manager at Intel Corp.
  • Dr. David Jacobs

    Dr. David Jacobs

    David has worked in the software industry for the past 20 years and spent the past 14 years at LexisNexis InterAction as a Principal Consultant and Client Advisor. He has implemented InterAction at law and professional services firms and conducted strategy and change management sessions that incorporate a CRM user adoption study that he completed for his doctoral dissertation in 2016. In addition to his doctorate, David has an MBA, MS in Information Systems, and Change Management Certificate from Cornell University. David speaks regularly at legal industry events and CRM user groups. David enjoys living in the Chicago area with his Terrier mix rescue and shares a bond of Marine Corps service with his son.
  • Duane Eddy

    Duane Eddy

    Duane Eddy has worked in the CRM market for over 20 years. For the first 15 years, he was focused on providing technical consulting services with LexisNexis InterAction, performing many tasks such as installation, upgrades, report development, customizations, etc. He is a problem solver, using his years of experience and technical knowledge to find creative CRM solutions. Duane holds a Bachelor of Science degree in Computer Information Technology, a Master’s of Science degree in Information System from DePaul University, and is a certified Lean Six Sigma Yellow Belt. As a Client Advisor, he is a CRM ambassador, working to make sure all customers are successful with their CRM implementations. He focuses on helping clients with the CRM strategies, initiatives, and, more recently, analytics and reporting, to get the most out of their solutions.
  • Duane Cary

    Duane Cary

    Since 2005, Duane has trained LexisNexis® clients on a variety of products including Time Matters, PCLaw®, Juris®, Juris Suite, and CounselLink®. He has worked extensively with law firms, giving him a unique perspective of knowing both sides of the bill and matter.
  • Elena Cutri

    Elena Cutri

    Elena is a lifelong learner at heart and an educator by trade. To her, learning is a direct route for people to live intelligent and informed lives. As Director of Education Services for LexisNexis, she partners with clients around the world to guide their software adoption strategy. Elena has spoken at industry events on change management, end user adoption and professional development. She leads a team of professional trainers who create effective and engaging learning for today’s Modern Learner. Outside of work, Elena is an adjunct professor at a Chicago college teaching public speaking and group communication skills. She volunteers as Chair of a 3,000-parent network for a Special Education Resource Group in her community. She leads a Girl Scout troop and teaches work-readiness classes for adults with special needs. She learns the most, though, from her husband and 3 children. Elena holds her MA in Corporate Communications from Northern Illinois University and a MBA in Marketing Management from Loyola University.
  • Elizabeth Grotzke

    Elizabeth Grotzke

    Elizabeth Grotzke is the marketing manager for CounselLink at LexisNexis Legal & Professional. As an experienced marketer with 10 years working in enterprise software, she is dedicated to creating meaningful brand experiences. She holds a Bachelor's degree in Marketing from the University of Rhode Island. Having grown up on the Cape, she is an avid beach goer and Cape Cod Potato Chip enthusiast.
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  • Irena Radeva

    Irena Radeva

    Irena Radeva is the Social Media Marketing Manager at LexisNexis Legal & Professional. Her background is in fashion and textile marketing and she holds a Bachelor of Science in Fashion and Textile Management from the College of Textiles at North Carolina State University. Irena has increased the social presence and developed improved marketing strategies for multiple businesses in the Raleigh market. Aside from her passion for fashion and digital marketing, Irena is an avid animal rights activist and currently learning her fourth language.
  • John Burns

    John Burns

    John Burns is a Product Manager for InterAction.  Prior to joining LexisNexis in 2013, John founded, owned, and operated several successful small businesses, ranging from Data Center and Web Hosting to retail. John also held lead IT positions at US Bank and Key Bank, where he worked on customer-facing systems including, Bankcards, ATMs and 24x7 customer service.  Originally from Oregon, John attended Oregon State University and Portland State University.
  • Kara Love

    Kara Love

    Kara Love, User Experience Designer, InterAction Product Management Kara currently serves as the user experience (UX) designer with InterAction. She has been with LexisNexis for 3 years, joining the InterAction team a little over 1 year ago. Kara has 15 years of experience in creating user focused content for online applications. With a diverse background in designing for technology, big data and creative industries, Kara has developed dynamic online experiences that transform complex business requirements into simplified user experiences. Prior to joining LexisNexis, she has designed software applications for health care and higher education institutions. Kara holds a Bachelors of Arts degree from the University of Michigan in Ann Arbor, MI.
  • Kathy Baker-Elder

    Kathy Baker-Elder

    Kathy has worked with Juris for over 21 years providing guidance, business consulting, training, and accounting consulting to law firms across the United States and Puerto Rico. Kathy is a Senior Consultant with LexisNexis and worked with Juris when it was still an independent company prior to acquisition by LexisNexis in 2007. She has specialized knowledge in Billing, Electronic Billing, Law Firm Accounting and is an expert in Juris/Juris Suite software. She has become a trusted advisor to and assisted hundreds of law firms across the country in developing the best business workflows and unique solutions for her clients.
  • Kelley Howell

    Kelley Howell

    Kelley has worked for LexisNexis for 13 years, starting in the CounselLink Account Management team. She has a couple of awards, most notably Consultant of the year in 2016. Now today, she manages our Business Consultant team in the Professional Services Organization. She has a deep customer experience background has been focused on bringing new clients on board with CounselLink and completing special projects for existing customers for the last several years. Prior to joining LexisNexis, Kelley spent time in the advertising and marketing fields, including working for a non-profit golf organization for kids.
  • Kendra Gebhart

    Kendra Gebhart

    Kendra has been a member of the Juris team since 1994 and has served clients in all roles—from support to management. Kendra has been a Juris account manager since 2002 and the Juris business development manager since 2015.
  • Khang Pham

    Khang Pham

    Khang Pham currently serves as the Product Manager for InterAction and has been with the LexisNexis team since 2005. As an experienced Product Manager with more than 13 years of working in the information technology and services industry, he is responsible for engaging customers on product needs and overseeing the InterAction product roadmap. Khang holds a Bachelor of Science degree in Management Information Systems from Wright State University in Dayton, Ohio.
  • Kimberly Daniel

    Kimberly Daniel

    Kimberly Daniel is the Product Manager for LexisNexis Law Firm Practice Management. She has been a member of the LexisNexis team since 2006. She started her career as a software engineer before moving into Product Management. In her free time she enjoys running, reading and spending time at the beach.
  • Kris Satkunas

    Kris Satkunas

    As Director of Strategic Consulting at LexisNexis, Kris leads the LexisNexis CounselLink team’s efforts to advise corporate legal departments on improving operations with data driven decisions. She is an expert in managing the business of law and in data mining, and also has expertise in matter pricing and staffing, partner compensation, practice area metrics, and scorecards. Kris joined LexisNexis in 2000 after honing her finance skills as a Senior Vice President of Strategic Finance at SunTrust Bank. She has authored numerous articles and speaks regularly at legal industry events. Kris has a B.B.A. in Finance from the College of William and Mary in Virginia.
  • Lindsay Ashcraft

    Lindsay Ashcraft

    Lindsay Ashcraft is an Account Executive for LexisNexis InterAction. She is a software sales executive with 10 plus years of working in the accounting, legal and professional services industry. Lindsay helps professional service firms grow their revenue by streamlining and improving the full lifecycle of client engagement and client management business processes within InterAction. She studied Business Management and holds a Master of Business Administration from East Carolina University. She lives with her husband and two children in Raleigh, North Carolina.
  • Maggie Hepburn

    Maggie Hepburn

    Maggie has been training and delighting her clients for over 15 years. She is exceptional at ensuring her clients are equipped to handle their daily responsibilities with InterAction. Maggie holds a Master of Arts degree in Linguistics. She thoroughly enjoys anything about the mysteries of language, speech, and pronunciation. She will find any excuse to build a spreadsheet and her favorite movie is “It’s a Wonderful Life.”
  • Meghan Frank

    Meghan Frank

    Meghan Frank is the Global Director of Marketing for Software Solutions at LexisNexis Legal & Professional, which includes the InterAction Customer Relationship Management, CounselLink Enterprise Legal Management, and Juris Financial Management solutions. She has an extensive background in leading marketing for enterprise technology solutions, focusing on legal technology for most of her career. Meghan holds an MBA from Kellogg School of Management at Northwestern University and a bachelor’s degree in marketing from University of Minnesota.
  • Michele Bullington

    Michele Bullington

    Michele has been working with Juris for over 24 years. She started out in customer support and has had several positions—business analyst, quality assurance, and now product manager for Juris. Each step of the way, Michele’s passion to work hand-in-hand with the development team and our customers helped to provide quality software, drive excellence, and meet our customers’ needs.
  • Mike Baldwin

    Mike Baldwin

    Mike Baldwin is a Senior Product Manager with LexisNexis. Mike holds an MBA degree from Carnegie Mellon University and lives in Raleigh, NC. In his spare time, he is an avid runner and musician.
  • Nadine Leighton

    Nadine Leighton

    Nadine is LexisNexis InterAction global marketing leader with responsibility for all marketing, branding, and communication efforts. An experienced marketer, Nadine has spent the last 10 years helping organizations deliver more through using technology. Prior to joining LexisNexis, Nadine focused on driving demand and enabling business growth for leading professional service firms including PwC.
  • Sarah Hutchins

    Sarah Hutchins

    Sarah Hutchins is the Project Manager for LexisNexis InterAction and LexisNexis Juris. She is responsible for overseeing the execution, planning and delivery of all of the software releases for both products. In her 23 year professional career she has worked in small to mid-sized law firms, property management, construction development and project management. She has her certification as a Project Management Professional (PMP), Yellow Belt Certification and a Bachelor in Arts in Public Policy and History from the University of North Carolina at Chapel Hill and Masters of Business Administration from Meredith College. She lives in Wake Forest, NC with her husband, teenage daughter and two dogs.
  • Scott Wallingford

    Scott Wallingford

    Scott Wallingford is the VP & General Manager of LexisNexis’ Law Firm Software Solutions business. A versatile global growth leader for software and technology businesses, he brings over 20 years’ experience in scaling nascent businesses and revitalizing mature ones. Scott’s career includes senior leadership positions in software, telecommunications and management consulting working across U.S., Europe and Asia. He holds a degree in electrical engineering from Northwestern University and an MBA in Finance from Duke University’s Fuqua School of Business.
  • Scott Winter

    Scott Winter

    Scott Winter has been a member of the LexisNexis team since 2006. He currently serves as head of product management for InterAction, leading the product management team, overseeing the product roadmap, and engaging customers on product needs. Scott also serves as a senior client engagement manager, working with law firms and other professional services firms to see the value of the InterAction portfolio and implement CRM best practices. Previously, Scott was a product manager for InterAction, leading the development and global launch of Business Edge. He was also involved in the modernization of IQ and enhancements to Mobility and Core InterAction.
  • Stan Graham

    Stan Graham

    Stan Graham, CPA is a CPA in the State of Ohio and is a Senior Consultant for LexisNexis; providing guidance, business consulting, and accounting consulting for law firms across the United States for over 11 years. He has a B.S. in Business (Accountancy) from Miami University in Oxford, Ohio and an MBA in Finance from the University of Cincinnati. Stan has specialized knowledge in Law Firm Accounting and is an expert in Juris software; an integrated billing and accounting software package designed for law firms which is owned by LexisNexis. He also maintains a small tax practice in the Dayton, Ohio area.
  • Stephanie Beck

    Stephanie Beck

    Stephanie Beck manages the technical consulting group within the CounselLink Professional Services organization, overseeing the delivery of reports, data conversions and integrations. Stephanie’s roots are in data analysis, hired as a Reporting Specialist she was quickly awarded CounselLink Employee of the Year due to her impact in the CounselLink reporting space. Staying close to her roots, Stephanie worked as a Senior Technical Consultant prior to her current role, implementing client integrations, complex reports and large scale data migrations. Stephanie has a bachelor’s degree in Computer Information Systems from California State University, Chico and a Master’s degree in Computer Science from University of California, Davis. When not at her desk, you can find her at a hot yoga class or paddle boarding on the American river.
  • Stephen Collier

    Stephen Collier

    Stephen Collier has spent over 25 years helping software development teams, in Europe and the US, evolve and grow through Agile and Lean thinking, equipping them to create great software. Over half of that time has been with LexisNexis, where he established the first Scrum teams and drove the early adoption of Scaled Agile at LexisNexis in the UK. He moved to Raleigh NC in early 2016, together with his family and an embarrassingly large collection of LEGO.