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Author Archives: Maggie Hepburn

Maggie Hepburn
Maggie has been training and delighting her clients for over 15 years. She is exceptional at ensuring her clients are equipped to handle their daily responsibilities with InterAction. Maggie holds a Master of Arts degree in Linguistics. She thoroughly enjoys anything about the mysteries of language, speech, and pronunciation. She will find any excuse to build a spreadsheet and her favorite movie is “It’s a Wonderful Life.”

Reaching the Peak of Data Mountain: One Firm’s Story of Data Quality Triumph

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Need some Data Quality inspiration? I’ve recently witnessed a 180° turnaround by one of our clients.  Their results were so inspiring, I knew immediately I needed to share their journey. For those of you who know you need to do something about your data, here’s a success story and some perspective on the reality of getting it done. Will it ... Read More »

Is Your Firm on the Road to Readiness for GDPR? This 10-Step Action Plan Will Help

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Ready or not the May 25th General Data Protection Regulations deadline is right around the corner. Whether you’re just scratching the surface on a plan to tackle requirements or putting final touches on your strategy, there are 10 key steps your firm can take to simplify GDPR compliance efforts. These steps are proven successful across many organizations—including LexisNexis. The plan ... Read More »

Innovation in End-User Adoption: Kirkland & Ellis

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The dream We here at LexisNexis®, like most of our clients, are always looking for ideas and inspiration on how to increase end-user adoption of customer relationship management (CRM), but unfortunately, there’s no magic formula. Every firm’s culture, configuration, and business processes are different, but what is the same across all firms is the desire to streamline, centralize, and improve ... Read More »